The only problem I would see is the problem with all internet based tech-support. If your computer won't boot, or you can't get online, you are sort of out of luck. But as he said he also has voicemail, so with both the idea is pretty sound. Plus it would be pretty easy to set up. 'e-Support' is a good idea, but it will never fully replace phone support, especially for novices.
I Haven't Lost My Mind -- It's Backed Up On Disk Somewhere
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I Haven't Lost My Mind -- It's Backed Up On Disk Somewhere
The only problem I would see is the problem with all internet based tech-support. If your computer won't boot, or you can't get online, you are sort of out of luck. But as he said he also has voicemail, so with both the idea is pretty sound. Plus it would be pretty easy to set up. 'e-Support' is a good idea, but it will never fully replace phone support, especially for novices.
I Haven't Lost My Mind -- It's Backed Up On Disk Somewhere