We have had NUMEROUS Inspiron 9300 and E1705's that have had the video card fail due to overheating. I have called Dell on all of them and they have REFUSED to admit there is any known problem with them, I told each rep I spoke with to google 'Dell laptop video card defect problem', and even after that they still refused to admit any problem.
We had another 9300 go out this week, and now Dell admits that they recognize a problem with the nVidia video cards. We have an ATI card in this system (and other systems have had ATI's as well) and ALL experience the problem. On top of this, they stated without a warranty, even with a known defect, they will not replace the part.
They completely LIE about a defect they full-well know about, and every level of support and even customer care refuses to do anything about it. When I explained that the phone call is recorded and will be promptly posted on Youtube to become the next Dell Viral Video, they magically changed their mind and overnighted a box to us to send the laptop back to them for a 'one time courtesy out-of-warranty repair'. UNBELIEVABLE!!!
I can't even imagine how many people out there have suffered this problem and were ignored by Dell, causing thousands of dollars in loss to each customer who purchased these laptops. Widespread defects like these should be exempt from the system needing to be under warranty. Selling defective equipment and then refusing to fix it (regardless of warranty) is outright FRAUD and they should be held accountable for each one of them. They should be fixing each laptop and reimbursing every customer that was pushed away when they called about these problems.
Who's ready to jump on board with a class action suit and force Dell to take responsibility for their actions??? I am 100% serious; let's do this!
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We have had NUMEROUS Inspiron 9300 and E1705's that have had the video card fail due to overheating. I have called Dell on all of them and they have REFUSED to admit there is any known problem with them, I told each rep I spoke with to google 'Dell laptop video card defect problem', and even after that they still refused to admit any problem. We had another 9300 go out this week, and now Dell admits that they recognize a problem with the nVidia video cards. We have an ATI card in this system (and other systems have had ATI's as well) and ALL experience the problem. On top of this, they stated without a warranty, even with a known defect, they will not replace the part. They completely LIE about a defect they full-well know about, and every level of support and even customer care refuses to do anything about it. When I explained that the phone call is recorded and will be promptly posted on Youtube to become the next Dell Viral Video, they magically changed their mind and overnighted a box to us to send the laptop back to them for a 'one time courtesy out-of-warranty repair'. UNBELIEVABLE!!! I can't even imagine how many people out there have suffered this problem and were ignored by Dell, causing thousands of dollars in loss to each customer who purchased these laptops. Widespread defects like these should be exempt from the system needing to be under warranty. Selling defective equipment and then refusing to fix it (regardless of warranty) is outright FRAUD and they should be held accountable for each one of them. They should be fixing each laptop and reimbursing every customer that was pushed away when they called about these problems. Who's ready to jump on board with a class action suit and force Dell to take responsibility for their actions??? I am 100% serious; let's do this!