I was a
Flashcom subscriber because cable was not available at our old apartment. I can say I was pretty satisfied with them. The price was reasonable and the speed was close to what they promised. Installation took about the time they promised (6-8 weeks, don't remember now), while not fast it was at least fair. anyway Covad was the carrier so Flashcom did not have much to do with it. They did not have a cable long enough to reach my PC so I could not test the connection when it was installed and when I bought the cable I found that the modem was defective. It took them about a week to bring me a new modem after which I was pretty happy. There were few outages (maybe 3-4 during 8 months), I can't tell if that was above or below average. Customer support is OK if you can reach it because hold time is enormous - can be up to an hour. They also had some billing problems, but those are mostly in my favor. They finally did not charge me a cancelation fee either by mistake or because I had a good reason to cancel (we've moved), anyway I would not complain about it;-) So it was pretty much OK but I can tell I was quite happy when we moved to a place where @home was available since it's cheaper and faster, outages happen not more (but probably not less) often and we had it installed the day we moved in (ordered two weeks in advance).
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Look at this patent posted on segfault.org a while ago. I like that...
I was a Flashcom subscriber because cable was not available at our old apartment. I can say I was pretty satisfied with them. The price was reasonable and the speed was close to what they promised. Installation took about the time they promised (6-8 weeks, don't remember now), while not fast it was at least fair. anyway Covad was the carrier so Flashcom did not have much to do with it. They did not have a cable long enough to reach my PC so I could not test the connection when it was installed and when I bought the cable I found that the modem was defective. It took them about a week to bring me a new modem after which I was pretty happy. There were few outages (maybe 3-4 during 8 months), I can't tell if that was above or below average. Customer support is OK if you can reach it because hold time is enormous - can be up to an hour. They also had some billing problems, but those are mostly in my favor. They finally did not charge me a cancelation fee either by mistake or because I had a good reason to cancel (we've moved), anyway I would not complain about it ;-) So it was pretty much OK but I can tell I was quite happy when we moved to a place where @home was available since it's cheaper and faster, outages happen not more (but probably not less) often and we had it installed the day we moved in (ordered two weeks in advance).