The technical side of the business is/was great. It really seems like there are a few gifted people working for Sprint on the "concept" phase. Speeds are great, and it *IS* cheap relative to everything else out there (or everything else not out there, for most of us). C'mon, how many of you can check voicemail online, deal with all your telco issues with one phone call and one bill, and get that speed service?
But as an ION user for > 1 year, it's obvious why the business failed.
I've still never had a conversation with any Sprint employee who knew more about a problem than I did. They didn't seem to know their own system.
The staff who you actually got to talk to were literally computer illiterate in most cases. Hold times weren't so bad, but calls were long because it was impossible to find a person who could help you.
The website sucked- it went through like three revisions and looked kind of fancy but was totally unusable and the important features (like bill paying) were ALWAYS broken.
On a related note, the website said that service was unavailable in my area the whole time- if I didn't spend a couple hours harassing people because Qwest was so bad and I had no other option, I wouldn't have known it was available here.
I heard about it through Slashdot, and while in Texas. Noone I know has heard of it. Poor advertising doesn't get you anywhere.
Same ol' bill problems. See previous post. They change things randomly and argue with you about it.
TRENDnet sells extremely cheap NAT/DHCP/firewall devices that can be configured for pass-through routing as well (both at same time). Just bought a 4-port TW100-S4W1CA for $80; cheapest I can find at the moment is $100 from neticamall.com...
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But as an ION user for > 1 year, it's obvious why the business failed.
TRENDnet sells extremely cheap NAT/DHCP/firewall devices that can be configured for pass-through routing as well (both at same time). Just bought a 4-port TW100-S4W1CA for $80; cheapest I can find at the moment is $100 from neticamall.com...