Its also a fact that many companies don't care about customer service BECAUSE THEY DON'T HAVE TO. There has to be a financial incentive for a company to want to do something. Unless your Microsoft and can generate revenue via customer support, you generally don't make money here.
In some cases when it comes to an irate customer, a company is better off having him/her stop doing business. As long as you have a product that people want, there is no reason to try to please everyone. Just look at DirecTV as an example. I see people constantly saying "When I told the CSR that I was taking my business elsewhere, the CSR basically said 'Don't let the door hit you on the way out...'"
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Its also a fact that many companies don't care about customer service BECAUSE THEY DON'T HAVE TO. There has to be a financial incentive for a company to want to do something. Unless your Microsoft and can generate revenue via customer support, you generally don't make money here. In some cases when it comes to an irate customer, a company is better off having him/her stop doing business. As long as you have a product that people want, there is no reason to try to please everyone. Just look at DirecTV as an example. I see people constantly saying "When I told the CSR that I was taking my business elsewhere, the CSR basically said 'Don't let the door hit you on the way out...'"