You can expect that depending on your "declaration of experience" that you'll pay
at different incremental rates for service.
And your "status" may be redefined by the provider depending on what kind of assistance you request with an appropriate adjustment in your
payment level.
It does cost the providers more to support some
users than others. If your not willing to pay
that difference, customer support levels will not change.
Customer support is a cost center. A necessary evil, whose cost must be kept as low as possible since it brings in no direct money. That's why
you have to wade through being on hold, talking to cluseless script reading operators and generally waste a lot of your time before (if ever) you get a decent answer.
If you want to good knowledgable support from
the Alpha tech on the first call, you going to have to pay for it. The good techs are expensive.
Slashdot Mirror
You can expect that depending on your "declaration of experience" that you'll pay
at different incremental rates for service.
And your "status" may be redefined by the provider depending on what kind of assistance you request with an appropriate adjustment in your
payment level.
It does cost the providers more to support some
users than others. If your not willing to pay
that difference, customer support levels will not change.
Customer support is a cost center. A necessary evil, whose cost must be kept as low as possible since it brings in no direct money. That's why
you have to wade through being on hold, talking to cluseless script reading operators and generally waste a lot of your time before (if ever) you get a decent answer.
If you want to good knowledgable support from
the Alpha tech on the first call, you going to have to pay for it. The good techs are expensive.