I have Comcast cable and @home cable modem service. Well my modem was hit by lightening and ceased to function. I knew nothing was wrong with my network setup because a) I am not retarted, and b) It had been working fine until then. To make sure that my network was not to blame I hooked the modem up to just one computer and set it up as was done originally by Comcast. No service and the lights on the Modem did the same thing, just blinking and they could not connect. I called tech support they told me how to fool around with it nothing worked I made an appointment for someone to come look at it. The appointment was a week later. I explained that that was too long and not going to work, they said oh well.
The next morning I took myself and the modem to Comcast waited in line forever until I got to the desk clerk where upon I told her I needed to speak to a @home tech. I told the tech the modem was dead could I have another. "No sorry sir these things never break it is your fault." This is what I got, and a lame excuse, "All our techs are busy the best I can do is the appointment you already have." I was very pissed off.
I waited my week very patiently and when the tech came she just installed a new modem plugged it in and after it had cycled it worked fine. I told her that I had attempted to get a new modem myself to save her from having to come out and she thought it was stupid that the represenative had done what he had.
In conclusion Comcast management is not very smart and knows nothing. The only people I trust are the ones that drive the repair vans.
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I have Comcast cable and @home cable modem service. Well my modem was hit by lightening and ceased to function. I knew nothing was wrong with my network setup because a) I am not retarted, and b) It had been working fine until then. To make sure that my network was not to blame I hooked the modem up to just one computer and set it up as was done originally by Comcast. No service and the lights on the Modem did the same thing, just blinking and they could not connect. I called tech support they told me how to fool around with it nothing worked I made an appointment for someone to come look at it. The appointment was a week later. I explained that that was too long and not going to work, they said oh well. The next morning I took myself and the modem to Comcast waited in line forever until I got to the desk clerk where upon I told her I needed to speak to a @home tech. I told the tech the modem was dead could I have another. "No sorry sir these things never break it is your fault." This is what I got, and a lame excuse, "All our techs are busy the best I can do is the appointment you already have." I was very pissed off. I waited my week very patiently and when the tech came she just installed a new modem plugged it in and after it had cycled it worked fine. I told her that I had attempted to get a new modem myself to save her from having to come out and she thought it was stupid that the represenative had done what he had. In conclusion Comcast management is not very smart and knows nothing. The only people I trust are the ones that drive the repair vans.