I hepled a client clean up a new Gateway laptop they bought over last weekend. Of course it had set on the shelf for a few months, probably since Feb. 2003. When they turned it on and tried to get the updates/patches (over 30 mb on a dial-up) they were infected. Why do these computer stores like Gateway, who market customer service, not have a disk on site to update machines and save customers hours of time applying patches - most know and don't want to know anything about. Sometimes computer users aren't lazy they just never had get a chance.
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I hepled a client clean up a new Gateway laptop they bought over last weekend. Of course it had set on the shelf for a few months, probably since Feb. 2003. When they turned it on and tried to get the updates/patches (over 30 mb on a dial-up) they were infected. Why do these computer stores like Gateway, who market customer service, not have a disk on site to update machines and save customers hours of time applying patches - most know and don't want to know anything about. Sometimes computer users aren't lazy they just never had get a chance.