For a small group like yours the best metrics are no metrics. Most people intuitively know what tasks are important to do their job well, and if not then a good manager can easily tell who is not doing their job.
If you don't have an alternative, then (1) make sure that you measure every important aspect of the IT job and (2) make sure you aggregate your team's measurements before giving them out. Giving individual metrics to management is dangerously misleading. Read the book!
Slashdot Mirror
I second this book.
For a small group like yours the best metrics are no metrics. Most people intuitively know what tasks are important to do their job well, and if not then a good manager can easily tell who is not doing their job.
If you don't have an alternative, then (1) make sure that you measure every important aspect of the IT job and (2) make sure you aggregate your team's measurements before giving them out. Giving individual metrics to management is dangerously misleading. Read the book!