It is funny that the article mentioned WalMart, seeing how there is a case against Walmart concerning employees working off the clock. If the liability of the techs giving bad advice isn't enough, the HUGE liability of a tech, representing himself as a company tech, doing tech support to that company's customers is. If they are going to do so, just saying that "I'm a tech for an ISP", or going anonymous would be more appropriate.
It is NOT correct (or is it very good customer service) to assume that 99.9% percent of all the problems are on the users end. Especially w/broadband.
I've worked in tech support, and too many techs took just the angle your suggesting, didn't fix the problem, which meant I had to fix a problem and calm an irate customer.
Not that alot of my calls weren't easy, customer oriented problems to fix. That just let me get to the other problems that much quicker. But If I couldn't pin down the problem, I didn't tell the customer "its your problem" and send them away.
And broadband, even good broadband service, has network problems. Even Consumer Reports and PC Magazine has run articles warning about sporadic downtimes across the board in the industry. What makes for a good ISP, of course, is the SERVICE that they provide. Which means assuming nothing.
I'm just questioning why the above post was moderated as informative when it was completely off topic. Submit it to slashdot, and they'll run it more than likely.
And, while Red Hat isn't Linux, inaccurate press is better than no press:)
Re:UNIX� is a registered trademark of The Open Gro
on
UNIX.com On eBay?
·
· Score: 1
The reason you see all that in the Trademark Guide is that they want to keep Unix their trademeark. more to the point, if everyone uses the word "unix" as a generic term for all types of similiar os's (like BSD, Linux, etc) then it becames unenforcable as a trademark. Just like making a xerox copy:)
Maybe Bess stinks, but where I am currently, URLABS' (recently purchased by Symantec nee' Seagate) software I-Gear is a whole lot smarter. Not only do they have people whose only job is to check out sites, but it filters on a context sensitive scoring system. Ir also has such specific filter groups as Sex - Health Education to catch a lot of erronuous filtering.
So there is capable software out there. Picking Bess is like saying all Server software is bad based on NT:)
Slashdot Mirror
It is funny that the article mentioned WalMart, seeing how there is a case against Walmart concerning employees working off the clock. If the liability of the techs giving bad advice isn't enough, the HUGE liability of a tech, representing himself as a company tech, doing tech support to that company's customers is. If they are going to do so, just saying that "I'm a tech for an ISP", or going anonymous would be more appropriate.
It is NOT correct (or is it very good customer service) to assume that 99.9% percent of all the problems are on the users end. Especially w/broadband.
I've worked in tech support, and too many techs took just the angle your suggesting, didn't fix the problem, which meant I had to fix a problem and calm an irate customer.
Not that alot of my calls weren't easy, customer oriented problems to fix. That just let me get to the other problems that much quicker. But If I couldn't pin down the problem, I didn't tell the customer "its your problem" and send them away.
And broadband, even good broadband service, has network problems. Even Consumer Reports and PC Magazine has run articles warning about sporadic downtimes across the board in the industry. What makes for a good ISP, of course, is the SERVICE that they provide. Which means assuming nothing.
I'm just questioning why the above post was moderated as informative when it was completely off topic. Submit it to slashdot, and they'll run it more than likely.
:)
And, while Red Hat isn't Linux, inaccurate press is better than no press
The reason you see all that in the Trademark Guide is that they want to keep Unix their trademeark. more to the point, if everyone uses the word "unix" as a generic term for all types of similiar os's (like BSD, Linux, etc) then it becames unenforcable as a trademark. Just like making a xerox copy :)
:)
Or asking for a kleenex
Maybe Bess stinks, but where I am currently, URLABS' (recently purchased by Symantec nee' Seagate) software I-Gear is a whole lot smarter. Not only do they have people whose only job is to check out sites, but it filters on a context sensitive scoring system. Ir also has such specific filter groups as Sex - Health Education to catch a lot of erronuous filtering.
:)
So there is capable software out there. Picking Bess is like saying all Server software is bad based on NT