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User: sdunster

sdunster's activity in the archive.

Stories: 0
Comments: 1
First seen: 2012-08-02
Last seen: 2012-08-02
Profile: (view on slashdot.org)

Comments · 1

Automate the lookup? on IT Support Pro Tells Why He Hates Live Chat · 2012-08-02 19:36 · Score: 1

Why hasn't the chat system already prompted the user for their information and looked it up automatically, even before the support staffer started the conversation?