"Steve Heaney and Mark Ingalls were literally in front of the FTP and download servers for an entire day rebooting them to keep them up because there were too many users for what the boxes could handle," said Todd Weeks, now microsoft.com's systems operations manager. "Two weeks later, they hired a capacity planner for the download program so we wouldn't have the same fiasco for Internet Explorer 4.0."
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I quote:
"Steve Heaney and Mark Ingalls were literally in front of the FTP and download servers for an entire day
rebooting them to keep them up because there were too many users for what the boxes could handle," said
Todd Weeks, now microsoft.com's systems operations manager. "Two weeks later, they hired a capacity
planner for the download program so we wouldn't have the same fiasco for Internet Explorer 4.0."