Hello, I'm the author of the tweet that started this all. I think LG noticed the amount of feedback on the tweet, and contacted me to help. It took a bit, but they gave me the factory reset codes. I tried it out tonight, and the tv appears to be back to its original state. I tweeted about it here with a youtube video: https://twitter.com/darrencaut...
My family member admitted to downloading an application to watch movies "for free." It's totally her fault that this happened. She installed the malware that made the tv stop working. She changed the setting to allow the unverified software to run on her computer. Her actions led to the tv almost being ruined.
But you know what else? She's no different than most regular customers, and LG should have put the most basic factory reset instructions in the manual... or the service manual... or the FAQs... or on their website... or their tech support (which I called, and they said there was no factory reset, which I knew couldn't be true)... or anywhere. Now, to their credit, LG did research the answer and provide it to me, and I've published it on Youtube and twitter for others to hopefully find (because I've read about others who had this problem and no answer was found).
If the fix to the problem is to press two buttons in sequence on the tv... who is more to blame for the problem, her or the tv manufacturer? I say it's the latter. TV manufacturers should prepare for dumb users, as they are their customers.
I do appreciate LG for their help, and all of the Twitter advice I received. I also hope that LG and other tv manufacturers learn how missing information about a 4-year-old, discontinued model can blow up with negative feelings from their customers *today*.
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Oh... actually... I think someone did sideload this app on the tv. I believe that's the cause. :(
Hello, I'm the author of the tweet that started this all. I think LG noticed the amount of feedback on the tweet, and contacted me to help. It took a bit, but they gave me the factory reset codes. I tried it out tonight, and the tv appears to be back to its original state. I tweeted about it here with a youtube video: https://twitter.com/darrencaut... My family member admitted to downloading an application to watch movies "for free." It's totally her fault that this happened. She installed the malware that made the tv stop working. She changed the setting to allow the unverified software to run on her computer. Her actions led to the tv almost being ruined.
But you know what else? She's no different than most regular customers, and LG should have put the most basic factory reset instructions in the manual... or the service manual... or the FAQs... or on their website... or their tech support (which I called, and they said there was no factory reset, which I knew couldn't be true)... or anywhere. Now, to their credit, LG did research the answer and provide it to me, and I've published it on Youtube and twitter for others to hopefully find (because I've read about others who had this problem and no answer was found).
If the fix to the problem is to press two buttons in sequence on the tv... who is more to blame for the problem, her or the tv manufacturer? I say it's the latter. TV manufacturers should prepare for dumb users, as they are their customers.
I do appreciate LG for their help, and all of the Twitter advice I received. I also hope that LG and other tv manufacturers learn how missing information about a 4-year-old, discontinued model can blow up with negative feelings from their customers *today*.