Not surprising at all. I have several clients in the mail order business (they ship between 20-100 pkgs per day) and they all say the same thing- FedEx isn't perfect, but they are *far* better than UPS. Last spring I ordered four wheels/tires from TireRack.com. UPS delivered three. That's right, a person at UPS saw four of the same thing coming through and decided that only three really needed to get there. That was the last time I used UPS. YMMV, but I doubt it. So pack your gear well, insure it(!) appropriately and don't use UPS. -LM
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Not surprising at all. I have several clients in the mail order business (they ship between 20-100 pkgs per day) and they all say the same thing- FedEx isn't perfect, but they are *far* better than UPS. Last spring I ordered four wheels/tires from TireRack.com. UPS delivered three. That's right, a person at UPS saw four of the same thing coming through and decided that only three really needed to get there. That was the last time I used UPS. YMMV, but I doubt it. So pack your gear well, insure it(!) appropriately and don't use UPS. -LM