Most of genial ideas were first rejected by community because they were not understood at that time. As a part of a group it will be impossible to impose such ideas to your companions.
Support costs more or less the same. But you don't pay licenses for open source software. In terms of money this is the only difference.
But anyway you didn't try enough open source software if you say that otrs is lightweight.
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Most of genial ideas were first rejected by community because they were not understood at that time. As a part of a group it will be impossible to impose such ideas to your companions.
And you can backup everything on DVDs also once in a while. And you can keep them elsewhere.
Support costs more or less the same. But you don't pay licenses for open source software. In terms of money this is the only difference. But anyway you didn't try enough open source software if you say that otrs is lightweight.
They already are. Totally compatible. Very cheap plastic, not so carefully painted. But almost 10 times cheaper.
What's happening if they cannot use their desktops? Or the servers are down? How much this costs?