I had the same thing happen mailing my computer from NC to TX..when it got here, the package was completely crushed on one side and there were tread marks on the monitor; fortunately, I had it insured. Mortified, I immediately brought the whole package down to the local UPS terminal and was told they couldn't do anything and was given a number to call..so I called the number and was given another number to call, this one long distance. I called from a payphone with a phone card(not having access to a phone myself) and was promptly put on hold for 10 minutes. When I finally got through, they told me they could do nothing, either, and told me they could call me back. I gave them a friend's number and they said they'd call back the next day..when they didn't, I called again the day after, was put on hold, they collected information, etc. etc. and I was told someone would be out to take pictures of the damage and the packaging..a week later, no one came so I called again and they said they'd lost the claim..anyway, long story short, the guy finally came out and took the pictures..that was a month ago, I'm still waiting for my money and using a junk computer I threw together with borrowed parts..
My question is, what happened to the consumer advocacy companies in America? I'd think they'd be all over this by now.
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I had the same thing happen mailing my computer from NC to TX..when it got here, the package was completely crushed on one side and there were tread marks on the monitor; fortunately, I had it insured. Mortified, I immediately brought the whole package down to the local UPS terminal and was told they couldn't do anything and was given a number to call..so I called the number and was given another number to call, this one long distance. I called from a payphone with a phone card(not having access to a phone myself) and was promptly put on hold for 10 minutes. When I finally got through, they told me they could do nothing, either, and told me they could call me back. I gave them a friend's number and they said they'd call back the next day..when they didn't, I called again the day after, was put on hold, they collected information, etc. etc. and I was told someone would be out to take pictures of the damage and the packaging..a week later, no one came so I called again and they said they'd lost the claim..anyway, long story short, the guy finally came out and took the pictures..that was a month ago, I'm still waiting for my money and using a junk computer I threw together with borrowed parts.. My question is, what happened to the consumer advocacy companies in America? I'd think they'd be all over this by now.