...and they are AWESOME. If anyone wants to see how a real call center operates, call them. I've used them 4 times in the past 3 years (which is of course 4 times more than I would have liked to have been in that situation) & I'm always impressed with their level of concern & urgency with my lost data. The phone never rings more than twice before I get to a live person. The support persons are so damn cool they must sit on a block of ice while calmly & clearly explaining all of my options to me.
Once they have the failed drive, you actually get a callback from the engineer working on your data! The way DriveSavers constantly reassures you as a customer is damn impressive. After dealing with them, it _almost_ makes me want to go back into doing tech support... (OK, maybe not!)
Now if I could only convince the right person in my company to purchase CD-R drives for everyone's laptops... <sigh>
FWIW, my wife made this recipe for the first time yesterday, however bake the cookies for about 20 minutes at 325F--they'll turn out slightly crispy on the outside & perfectly chewy on the inside!
1) *Always remember where you came from*. The biggest sin you could ever commit is forgetting what it was like to be the programmer/admin/etc.
2) Value the opinions of your staff. Listen to what your staff says & find the balance between what they want & the project requires. If your staff feels like their opinions count, they're more likely to trust you & follow your decisions.
3) Make a decision & stick to it. The worst decision you could ever make is not making one at all.
4) Find what success means to each member of your staff & help them achieve it. That is the key to *your* success as a manager. (Staff success == your success)
5) The definition of "management" is delegating responsibility to others. Delegate != give away (responsibility). You have LESS responsibility but MORE ACCOUNTABILITY as a manager.
Slashdot Mirror
...then you might want to check out this 10" diameter, 9'7" 1/38th scale Saturn V from Skunk Works Rocketry.
Once they have the failed drive, you actually get a callback from the engineer working on your data! The way DriveSavers constantly reassures you as a customer is damn impressive. After dealing with them, it _almost_ makes me want to go back into doing tech support... (OK, maybe not!)
Now if I could only convince the right person in my company to purchase CD-R drives for everyone's laptops... <sigh>
FWIW, my wife made this recipe for the first time yesterday, however bake the cookies for about 20 minutes at 325F--they'll turn out slightly crispy on the outside & perfectly chewy on the inside!
...a recipe for CmdrTaco(s).
1) *Always remember where you came from*. The biggest sin you could ever commit is forgetting what it was like to be the programmer/admin/etc.
2) Value the opinions of your staff. Listen to what your staff says & find the balance between what they want & the project requires. If your staff feels like their opinions count, they're more likely to trust you & follow your decisions.
3) Make a decision & stick to it. The worst decision you could ever make is not making one at all.
4) Find what success means to each member of your staff & help them achieve it. That is the key to *your* success as a manager. (Staff success == your success)
5) The definition of "management" is delegating responsibility to others. Delegate != give away (responsibility). You have LESS responsibility but MORE ACCOUNTABILITY as a manager.