That was just their (former outsource agent) autoresponse.
At some point your order must have failed a check, like the bank software declined the authorization for whatever reason (sometimes that just happens) and your order dropped and they didn't try and contact you. Which is unfortunate because you didn't get your subscription and we didn't get a subscriber. Another reason why we are handling subscription fulfillment ourselves now.
If you give it another go, drop me a line and I can confirm the order and get you your subscriber ID and so forth.
I don't know when that happened, but we do handle our own subscription fulfillment now and if anyone has/had a problem with their subscription we'd really like to hear from you and get it straightened out.
e-mail me the details at scott@ssc.com and let me help.
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That was just their (former outsource agent) autoresponse.
At some point your order must have failed a check, like the bank software declined the authorization for whatever reason (sometimes that just happens) and your order dropped and they didn't try and contact you. Which is unfortunate because you didn't get your subscription and we didn't get a subscriber. Another reason why we are handling subscription fulfillment ourselves now.
If you give it another go, drop me a line and I can confirm the order and get you your subscriber ID and so forth.
Scott at LJ
scott@ssc.com
Send me an e-mail with the details and I can get that fixed for you.
Scott at LJ
scott@ssc.com
I don't know when that happened, but we do handle our own subscription fulfillment now and if anyone has/had a problem with their subscription we'd really like to hear from you and get it straightened out.
e-mail me the details at scott@ssc.com and let me help.
Thanks,
Scott at LJ