From a Student Affairs prospective, I would offer that contacting the student is critical before shutting off their port.
Phone and leave a message with instructions how to get help, and provide how-to-fix-it guides at their hall's front desk. Give them a chance to fix it if you can, and tell them the timeline ("You have 24 hours before we will have to take you offline. Here's how you fix it:"). If you have to disconnect their port immediately, then you must contact and guide them to help.
Internet access is necessary today (preaching to the choir here!), and you should never disconnect someone and then wait for them to wander into your office to help them. Anyone who reads/. understands that.
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Phone and leave a message with instructions how to get help, and provide how-to-fix-it guides at their hall's front desk. Give them a chance to fix it if you can, and tell them the timeline ("You have 24 hours before we will have to take you offline. Here's how you fix it:"). If you have to disconnect their port immediately, then you must contact and guide them to help.
Internet access is necessary today (preaching to the choir here!), and you should never disconnect someone and then wait for them to wander into your office to help them. Anyone who reads /. understands that.