I'll have to agree with this as I was in the same situation of trying to fix the parents machine every few months. The last time I fixed it I locked it down tight. After a while of using the machine at a strict user level they finally started to listen to the advice I was giving them. I slowly started giving them access as they proved that they could handle it. One other thing that I decided to do was to get them to stop using Outlook and switch to Gmail. That way they weren't downloading all the viruses directly to the machine (their friends' machines were really bad off so I implemented a strict filter to weed out all of the forwards). I haven't had a problem with their machine since, other than configuring a new all-in-one printer on their print-server/router combo.
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I'll have to agree with this as I was in the same situation of trying to fix the parents machine every few months. The last time I fixed it I locked it down tight. After a while of using the machine at a strict user level they finally started to listen to the advice I was giving them. I slowly started giving them access as they proved that they could handle it. One other thing that I decided to do was to get them to stop using Outlook and switch to Gmail. That way they weren't downloading all the viruses directly to the machine (their friends' machines were really bad off so I implemented a strict filter to weed out all of the forwards). I haven't had a problem with their machine since, other than configuring a new all-in-one printer on their print-server/router combo.