Maybe you missed my point... I WANT people to sign up on the NDNC list.
If a telemarketer hangs up on you, and their supervisor was monitoring the call, they'll get disciplined, and usually fired. At least at our call center, that's how it works. We're not supposed to hang up, regardless of what's being said on the phone, and if we don't put someone on the DNC list when they requested it, and a supervisor is monitoring the call, again, it's usually automatic dismissal. We don't know when we're being monitored either, so it's a hit or miss thing. But anyhow, you likely don't care, as it's not been your experience, and I believe you. I can only speak for myself and what I see at my place of work. Other call centers obviously do things differently.
I hear what you're saying. I hate my job, honestly. I've debated quitting several thousands of times in the short time span that I've been there. I can't take it. It's because so many people don't like it, and I know how they feel. I'm happy to report that in the past week, my DNC requests has increased about 400%, so I'm thinking that the national DNC list and such have been getting a lot of coverage in the news. I don't have cable (because I can't afford it) so I don't know this for certain. In any case, it's good.
Now, I can't answer your questions. I think it's stupid too. I don't do rebuttals, so my supervisor gets mad at me. However, I have yet to hear one case where a rebuttal actually worked... So I try to not do it, and try to not piss people off. Surprisingly, I went through about 300 calls roughly today, without one person telling me off or anyhting. I don't see why it took so long to get a national DNC list...
I agree that if someone isn't interested, that we shouldn't call back. Unfortunately, I can't control it. If I could, I would. It depends on independant clients. SBC set up their systems that way, and so we end up dailing people more than once, if they don't request to be on the DNC list. Some clients out there, if they have their shit together, will not call people back like that, but I imagine it's very rare, unfortunately.
As far as the pre-emptive thing, I can give you an example of why we do it, but this is restricted to the client I'm dialing for, and obviously doesn't apply in all cases. I called one lady today who had got a brochure in the mail and saw our ads, but she just didn't bother calling us yet, and she kept putting it off. I called her at the right time, and sold her a higher up package than what I was initially offering, and I sold it to her twice, once for each line she had in her home. She said she was glad that I had called. Also, she got a special discount for using the telephone promotions, as opposed to if she had just walked into an office or called us herself. So she got a good deal. Of course, with our sales rate being like a half a percent, we have to make a lot of calls to get to that one sale. But anyhow, that's just an example.
I'm hoping that by the end of next week I can get the hell out of there, but it depends if anyone else is hiring here... I've been in telemarketing now for about a month and a half, and I'm going to have a breakdown or something. It seriously sucks. Unfortunately, in the two and a half months of job searching I did before taking that position, no one was hiring, and the two places that were chose someone internal for the positions. I should have stayed in Toronto.
I see your point, but you're still ignoring mine, which was that you can stop telemarketing calls, and I even told you how to do so. If you can't be arsed to do the simple steps required, then you deserve all the calls you get.
I disposition the call as whatever you say. If it gets redialed is up to the system, which I have no control over, so if you DON'T want to be called, SAY THAT. It's really not hard.
If I'm not calling on behalf of SBC, then why is SBC training me, paying for my training, and paying for my wages? If my brother wanted to call you, and instead he got me to call you, I would say that I am calling you on his behalf. What part of that don't you understand?
You know, the thing is, we are legally allowed to call between the hours of 8AM and 9PM. If you don't like it, contact your government, and get your laws changed.
Well, I can see why you would hesitate to sign up onto a call center's DNC list, but just so you know, the National DNC is effective for only 5 years, and you have to pay for it. Our call center's DNC list is effective for 10 years, at no cost. IIRC, it is the law that it be 10 years from a call center. And again, you can sue if a call center violates that.
The only problem is that when we disposition a call as "not interested" or "hung up" then your name stays on the list, and there's a good chance that we will call back. Just FYI.
Most of the people I work with like being yelled at... Not sure why, but they do. So yeah, go ahead and tell everyone off if you want, because there are only a few people who don't like it, me being one of them. I asked politely, but if you're gonna be an ass about it, then fine, nothing I can do.
When I put someone on the do not call list, this is my entire script:
"I will take your name off of our calling lists."
Wow, what a long speech!
I am looking for a new job. I have been looking for a job since I got here. This place was the first one to hire me. If you have work for me, then let me know, otherwise, shut up.
So I take it you never watch television because of how fucking rude the commercials are? And when you watch a movie, you don't look at what kind of soda someone is drinking or what kind of car they are driving?
Advertising is in everything, I simply said how you could stop one form of it. If you have a problem with that, then fine, fuck you too.
How am I wrong? WE ARE NOT ALLOWED TO CALL CELL PHONES. The trainer told us this flat out. I didn't say that it was any American law or anything, I simply said that *WE* are not allowed to call cells. Learn how to read.
you could get off your lazy ass, pick up the phone, and call the NDNC number and register for it.
If you don't like how things work in your country/state/province/whathaveyou, contact your government.
I know you hate telemarketing calls, and I hate them too, but I work there to pay my bills (hopefully temporarily), and some people do actually like telemarketers (doesn't make sense to me, but it's true).
Please, don't be rude about it... If you don't want to be called, you can do something about it without being an ass.
Here's what you do if someone calls you:
[telemarketer] Hi this is Dana calling on behalf of SBC... [you] Hi Dana, I'm not really interested in any telemarketing calls... Can you tell me who it is that employs you? [telemarketer] Yes, I work for TeleSpectrum. [you] Okay Dana, can you put me on TeleSpectum's Do Not Call list, AND send me your DNC policy in the mail? [telemarketer] Okay, I will do that.
That's as simple as it is, and you'll get a copy of the TeleSpectrum DNC policy, which states that if we violate your request, you can sue for X amount of dollars. So, the next time we call you, if it happens, it would look like this:
[telemarketer] Hi this is Jim calling on behalf of SBC... [you] Hi Jim, I'm not really interested in any telemarketing calls... Can you tell me who it is that employs you? [telemarketer] Yes, I work for TeleSpectrum. [you] Okay Jim. I am supposed to be on TeleSpectum's Do Not Call list. Can I please speak with your supervisor? [telemarketer] Okay, please hold the line.
Alternately, you could sign up online on as many call centers as you can ( example: http://telespectrum.com/ct_dnc_request.asp ) which would achieve the same basic effect.
The NDNC list doesn't take effect until October...
People who say "I am on the NDNC list and I'm going to sue you for $11000!!!!!1111111oneoneone" sound like uninformed idiots. I simply reply with "mmmk, if I call you after the NDNC list takes effect in October, you do that."
I agree. Credit should be given.
However, GNU just sounds absolutely stupid. Imagine IBM commercials...
"Hey, look at this cool server we are selling! It can handle all the work that 50 Windows 2000 servers can do, and more! But it's running GUH NEW LEENUCKS."
Stupid pronunciation. I'm not ever going to SAY GNU/Linux. I've got no problem writing it or crediting GNU, but I'm not going to pronounce it. If they rename themselves to something that doesn't suck, then let's talk.
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My mom is dead, asshole.
I have done this before, but I've never tried it outside of one town, so ymmv.
How is it effective? We're still going to call you.
Obviously you have no idea what I look like.
Maybe you missed my point... I WANT people to sign up on the NDNC list.
If a telemarketer hangs up on you, and their supervisor was monitoring the call, they'll get disciplined, and usually fired. At least at our call center, that's how it works. We're not supposed to hang up, regardless of what's being said on the phone, and if we don't put someone on the DNC list when they requested it, and a supervisor is monitoring the call, again, it's usually automatic dismissal. We don't know when we're being monitored either, so it's a hit or miss thing. But anyhow, you likely don't care, as it's not been your experience, and I believe you. I can only speak for myself and what I see at my place of work. Other call centers obviously do things differently.
I hear what you're saying. I hate my job, honestly. I've debated quitting several thousands of times in the short time span that I've been there. I can't take it. It's because so many people don't like it, and I know how they feel. I'm happy to report that in the past week, my DNC requests has increased about 400%, so I'm thinking that the national DNC list and such have been getting a lot of coverage in the news. I don't have cable (because I can't afford it) so I don't know this for certain. In any case, it's good. Now, I can't answer your questions. I think it's stupid too. I don't do rebuttals, so my supervisor gets mad at me. However, I have yet to hear one case where a rebuttal actually worked... So I try to not do it, and try to not piss people off. Surprisingly, I went through about 300 calls roughly today, without one person telling me off or anyhting. I don't see why it took so long to get a national DNC list... I agree that if someone isn't interested, that we shouldn't call back. Unfortunately, I can't control it. If I could, I would. It depends on independant clients. SBC set up their systems that way, and so we end up dailing people more than once, if they don't request to be on the DNC list. Some clients out there, if they have their shit together, will not call people back like that, but I imagine it's very rare, unfortunately. As far as the pre-emptive thing, I can give you an example of why we do it, but this is restricted to the client I'm dialing for, and obviously doesn't apply in all cases. I called one lady today who had got a brochure in the mail and saw our ads, but she just didn't bother calling us yet, and she kept putting it off. I called her at the right time, and sold her a higher up package than what I was initially offering, and I sold it to her twice, once for each line she had in her home. She said she was glad that I had called. Also, she got a special discount for using the telephone promotions, as opposed to if she had just walked into an office or called us herself. So she got a good deal. Of course, with our sales rate being like a half a percent, we have to make a lot of calls to get to that one sale. But anyhow, that's just an example. I'm hoping that by the end of next week I can get the hell out of there, but it depends if anyone else is hiring here... I've been in telemarketing now for about a month and a half, and I'm going to have a breakdown or something. It seriously sucks. Unfortunately, in the two and a half months of job searching I did before taking that position, no one was hiring, and the two places that were chose someone internal for the positions. I should have stayed in Toronto.
I see your point, but you're still ignoring mine, which was that you can stop telemarketing calls, and I even told you how to do so. If you can't be arsed to do the simple steps required, then you deserve all the calls you get.
I disposition the call as whatever you say. If it gets redialed is up to the system, which I have no control over, so if you DON'T want to be called, SAY THAT. It's really not hard.
If I'm not calling on behalf of SBC, then why is SBC training me, paying for my training, and paying for my wages? If my brother wanted to call you, and instead he got me to call you, I would say that I am calling you on his behalf. What part of that don't you understand?
You are absolutely right. Unfortunately, I eat babies for dinner, and I puke on the homeless.
You know, the thing is, we are legally allowed to call between the hours of 8AM and 9PM. If you don't like it, contact your government, and get your laws changed.
Well, I can see why you would hesitate to sign up onto a call center's DNC list, but just so you know, the National DNC is effective for only 5 years, and you have to pay for it. Our call center's DNC list is effective for 10 years, at no cost. IIRC, it is the law that it be 10 years from a call center. And again, you can sue if a call center violates that.
The only problem is that when we disposition a call as "not interested" or "hung up" then your name stays on the list, and there's a good chance that we will call back. Just FYI.
Most of the people I work with like being yelled at... Not sure why, but they do. So yeah, go ahead and tell everyone off if you want, because there are only a few people who don't like it, me being one of them. I asked politely, but if you're gonna be an ass about it, then fine, nothing I can do.
Who said we email out our policy? We mail it to them. Do you know what mail is?
When I put someone on the do not call list, this is my entire script: "I will take your name off of our calling lists." Wow, what a long speech! I am looking for a new job. I have been looking for a job since I got here. This place was the first one to hire me. If you have work for me, then let me know, otherwise, shut up.
So I take it you never watch television because of how fucking rude the commercials are? And when you watch a movie, you don't look at what kind of soda someone is drinking or what kind of car they are driving? Advertising is in everything, I simply said how you could stop one form of it. If you have a problem with that, then fine, fuck you too.
How am I wrong? WE ARE NOT ALLOWED TO CALL CELL PHONES. The trainer told us this flat out. I didn't say that it was any American law or anything, I simply said that *WE* are not allowed to call cells. Learn how to read.
you could get off your lazy ass, pick up the phone, and call the NDNC number and register for it. If you don't like how things work in your country/state/province/whathaveyou, contact your government.
I know you hate telemarketing calls, and I hate them too, but I work there to pay my bills (hopefully temporarily), and some people do actually like telemarketers (doesn't make sense to me, but it's true).
Please, don't be rude about it... If you don't want to be called, you can do something about it without being an ass.
Here's what you do if someone calls you:
[telemarketer] Hi this is Dana calling on behalf of SBC...
[you] Hi Dana, I'm not really interested in any telemarketing calls... Can you tell me who it is that employs you?
[telemarketer] Yes, I work for TeleSpectrum.
[you] Okay Dana, can you put me on TeleSpectum's Do Not Call list, AND send me your DNC policy in the mail?
[telemarketer] Okay, I will do that.
That's as simple as it is, and you'll get a copy of the TeleSpectrum DNC policy, which states that if we violate your request, you can sue for X amount of dollars. So, the next time we call you, if it happens, it would look like this:
[telemarketer] Hi this is Jim calling on behalf of SBC...
[you] Hi Jim, I'm not really interested in any telemarketing calls... Can you tell me who it is that employs you?
[telemarketer] Yes, I work for TeleSpectrum.
[you] Okay Jim. I am supposed to be on TeleSpectum's Do Not Call list. Can I please speak with your supervisor?
[telemarketer] Okay, please hold the line.
Alternately, you could sign up online on as many call centers as you can ( example: http://telespectrum.com/ct_dnc_request.asp ) which would achieve the same basic effect.
The NDNC list doesn't take effect until October... People who say "I am on the NDNC list and I'm going to sue you for $11000!!!!!1111111oneoneone" sound like uninformed idiots. I simply reply with "mmmk, if I call you after the NDNC list takes effect in October, you do that."
I work at a call center, and we're not allowed to call businesses or cell phones.
...make a mod for RTCW that lets you play as Red Hat staff (Allies) or as SuSE staff (Axis).
I agree. Credit should be given. However, GNU just sounds absolutely stupid. Imagine IBM commercials... "Hey, look at this cool server we are selling! It can handle all the work that 50 Windows 2000 servers can do, and more! But it's running GUH NEW LEENUCKS." Stupid pronunciation. I'm not ever going to SAY GNU/Linux. I've got no problem writing it or crediting GNU, but I'm not going to pronounce it. If they rename themselves to something that doesn't suck, then let's talk.