"Useless tech support"
I won't purchase or recommend Dell machines either based on my personal experiences.
Several years ago I bought a Dell notebook at a CompUSA while I was traveling and away from home a lot. Within 3 months the notebook started just shutting down when running on battery.
I figured the battery was bad so I bought a new one before even attempting to call Dell Customer disService. Problem continued.
I bought a new charging unit thinking the battery wasn't being properly charged. Problem continued.
Finally, I called Dell Customer disService only to learn that CompUSA had sold me a repackaged/returned notebook that was currently registered to some company in Chicago. Dell wouldn't provide support or honour the warranty until I proved I had bought the notebook so wanted me to fax a copy of my receipt & other documentation. No problem, I have all that.
I tried for 3 days to fax my documentation to the number provided, only to discover I'd been given the wrong number. After many days of my calls not being returned, I received a different number to fax to. SSDD.
By now I'm getting pissed because the problem is costing me real money & the damn notebook now won't run at all on battery. I call CompUSA to spread the joy and they won't touch the notebook either because it's a warranty issue.
I keep calling the dipshits at Dell but I get passed around and placed on hold so long I nearly develop a cauliflowered ear from the time spent on the phone with them. Finally, I get someone to call me back - only to have them tell me that they have no ticket number on file for my "issue" and they don't know where I faxed my documentation because it wasn't a number at Dell.
In desperation I asked about simply having them repair the notebook at my expense so I would have a working machine. No dice. They won't accept it under those conditions because the unit is supposedly not registered to me, there isn't a known issue with it, and it's still under warranty.
From within 3 months of my purchase date I did not have a fully functioning notebook from Dell and within the year it was utterly dead and useless, functional only as a doorstop.
Basically, Dell DICKED me until the warranty expired on the notebook and then offerred to repair it at great cost to me.
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"Useless tech support" I won't purchase or recommend Dell machines either based on my personal experiences. Several years ago I bought a Dell notebook at a CompUSA while I was traveling and away from home a lot. Within 3 months the notebook started just shutting down when running on battery. I figured the battery was bad so I bought a new one before even attempting to call Dell Customer disService. Problem continued. I bought a new charging unit thinking the battery wasn't being properly charged. Problem continued. Finally, I called Dell Customer disService only to learn that CompUSA had sold me a repackaged/returned notebook that was currently registered to some company in Chicago. Dell wouldn't provide support or honour the warranty until I proved I had bought the notebook so wanted me to fax a copy of my receipt & other documentation. No problem, I have all that. I tried for 3 days to fax my documentation to the number provided, only to discover I'd been given the wrong number. After many days of my calls not being returned, I received a different number to fax to. SSDD. By now I'm getting pissed because the problem is costing me real money & the damn notebook now won't run at all on battery. I call CompUSA to spread the joy and they won't touch the notebook either because it's a warranty issue. I keep calling the dipshits at Dell but I get passed around and placed on hold so long I nearly develop a cauliflowered ear from the time spent on the phone with them. Finally, I get someone to call me back - only to have them tell me that they have no ticket number on file for my "issue" and they don't know where I faxed my documentation because it wasn't a number at Dell. In desperation I asked about simply having them repair the notebook at my expense so I would have a working machine. No dice. They won't accept it under those conditions because the unit is supposedly not registered to me, there isn't a known issue with it, and it's still under warranty. From within 3 months of my purchase date I did not have a fully functioning notebook from Dell and within the year it was utterly dead and useless, functional only as a doorstop. Basically, Dell DICKED me until the warranty expired on the notebook and then offerred to repair it at great cost to me.