Well, they dropped a/18 against us, and one of our business partners was using the sbl from spamhaus. Consequently we couldn't communicate with them until they whitelisted us.
I contacted them 3 times and only received curt responses saying that we should have known better than to host with such and such hosting company, and that there was nothing they could do...
I don't claim to know much about the spammer world, except that I get a ton of it, but obviously our little operation must not fall under the description of "collateral damage"
Our corporate site was moved by our ISP to a new IP block, and spamhaus.org seems to think the entire IP block is 0wn3d by spammers. Funny, I didn't know our fire department was in the spam business. We run an exchange server for our internal and external email, from our ip.
3 emails later, all I get is snotty replies from them, no practical advice on how to get off the blacklist. Even if the IP block is the property of a slightly shady group, what prevents them from entering legitimate business, and consequently trying to do the right thing...
Basically the only information I received from spamhaus was to get my ISP to move us to a new IP block. Easier said than done, since they just moved all of their clients to this block over the last couple of weeks.
Aggravated. Still blacklisted. Pretty much never going to use a service like this in my environment.
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I contacted them 3 times and only received curt responses saying that we should have known better than to host with such and such hosting company, and that there was nothing they could do...
I don't claim to know much about the spammer world, except that I get a ton of it, but obviously our little operation must not fall under the description of "collateral damage"
BS
Our corporate site was moved by our ISP to a new IP block, and spamhaus.org seems to think the entire IP block is 0wn3d by spammers. Funny, I didn't know our fire department was in the spam business. We run an exchange server for our internal and external email, from our ip. 3 emails later, all I get is snotty replies from them, no practical advice on how to get off the blacklist. Even if the IP block is the property of a slightly shady group, what prevents them from entering legitimate business, and consequently trying to do the right thing... Basically the only information I received from spamhaus was to get my ISP to move us to a new IP block. Easier said than done, since they just moved all of their clients to this block over the last couple of weeks. Aggravated. Still blacklisted. Pretty much never going to use a service like this in my environment.