First, either way this is nasty. Don't listen to the criticism.
Some questions: was it really spyware? If so which one? Can you elaborate on how the second lookup was trashed, ie at one point you did not think it was spyware b/c you had done a lookup on a different machine? At one point you stated that about an hour after you reported it to Charter the problem cleared up. Was that in response to something you did or what they did?
With regard to ssh, I wonder if you had picked YES if you would have gotten your host, ie were they really relaying and playing MITM. Do you have any evidence that they really were doing MITM or were you just getting their sshd?
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First, either way this is nasty. Don't listen to the criticism.
Some questions: was it really spyware? If so which one? Can you elaborate on how the second lookup was trashed, ie at one point you did not think it was spyware b/c you had done a lookup on a different machine? At one point you stated that about an hour after you reported it to Charter the problem cleared up. Was that in response to something you did or what they did?
With regard to ssh, I wonder if you had picked YES if you would have gotten your host, ie were they really relaying and playing MITM. Do you have any evidence that they really were doing MITM or were you just getting their sshd?
THANKS!