If that's the case - find a bigger company where unjamming printers is a job for the PC techs or one of their monkeys, not the helpdeskers who deal with potentially revenue critical problems with their knowledge of the intertwining of different mission critical applications.
Naturally there are lesser problems and incidents too, which you delegate.
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If that's the case - find a bigger company where unjamming printers is a job for the PC techs or one of their monkeys, not the helpdeskers who deal with potentially revenue critical problems with their knowledge of the intertwining of different mission critical applications.
Naturally there are lesser problems and incidents too, which you delegate.