Now, count all the things you're now wearing, looking at, typing on etc. that are made in China and tell us: do you think it's unethical for a person to contibute financially towards the prosperity of a nation whose laws are unethical?
I don't think that outsourcing is a bad thing by itself. What matters is the way you manage it.
If you pay your contractor based on the number of phone calls guess what you'll get: large number of short phone calls, possibly repeat calls of the same customer. The call centre will not have any reason to solve problems - they'll have all reasons to hang up faster.
So, if you want customer satisfaction, you should pay your call centre based on the number of happy customers. The problem is, it's not easy to measure and control, and you may end up paying for this as much as you've saved by outsourcing.
What I don't understand is why the managers who outsource tech. support can't do things the right way.
I guess it will soon come to the point where one would get a console free upon signing up a 2-year Xbox Live contract.
Remember the time you had to fork out two hundred bucks to get a cell phone?
One of the reasons spam is growing is that it results in legitimate sales of whatever junk they offer. They actually ship those pills, you know (not that I've bought any). Further, I don't believe the businesses who use "email marketing services" would knowingly disclose credit card information to "mobsters" since that would have caused legal and/or financial problems for them - if any noticeable amount of fraud is reported by their clients then credit card companies will go after them.
If the majority of spam was used to de-fraud credit cards then the spam wave would have worked once and then died, at least for a noticeable period of time until people forget about it.
I agree, there are emailed attempts for credit card fraud - I have recevied three such messages myself, one pretending to be from Citibank and to from "paypal". However, they're rare compared to the hundreds of bona fide spam messages that have real, however useless, products behind them. And again, profit margins of spam-promoted sales would have been of no interest to "mobsters".
Profitability of spam is nowhere near the kind of business the "mobsters" (ex-Soviet or not) are interested in. Compared to the drug trade, credit card "tricks", prostitution etc. those penis-enlargement pills is a joke.
And by the way, being an ex-Soviet myself, I can tell you that abilities of ex-Soviet programmers and hackers are greatly exaggerated.
Slashdot Mirror
Now, count all the things you're now wearing, looking at, typing on etc. that are made in China and tell us: do you think it's unethical for a person to contibute financially towards the prosperity of a nation whose laws are unethical?
I don't think that outsourcing is a bad thing by itself. What matters is the way you manage it.
If you pay your contractor based on the number of phone calls guess what you'll get: large number of short phone calls, possibly repeat calls of the same customer. The call centre will not have any reason to solve problems - they'll have all reasons to hang up faster.
So, if you want customer satisfaction, you should pay your call centre based on the number of happy customers. The problem is, it's not easy to measure and control, and you may end up paying for this as much as you've saved by outsourcing.
What I don't understand is why the managers who outsource tech. support can't do things the right way.
Where's my time-limited money?
I guess it will soon come to the point where one would get a console free upon signing up a 2-year Xbox Live contract. Remember the time you had to fork out two hundred bucks to get a cell phone?
Sorry, I fail to see logic here.
One of the reasons spam is growing is that it results in legitimate sales of whatever junk they offer. They actually ship those pills, you know (not that I've bought any). Further, I don't believe the businesses who use "email marketing services" would knowingly disclose credit card information to "mobsters" since that would have caused legal and/or financial problems for them - if any noticeable amount of fraud is reported by their clients then credit card companies will go after them.
If the majority of spam was used to de-fraud credit cards then the spam wave would have worked once and then died, at least for a noticeable period of time until people forget about it.
I agree, there are emailed attempts for credit card fraud - I have recevied three such messages myself, one pretending to be from Citibank and to from "paypal". However, they're rare compared to the hundreds of bona fide spam messages that have real, however useless, products behind them. And again, profit margins of spam-promoted sales would have been of no interest to "mobsters".
Profitability of spam is nowhere near the kind of business the "mobsters" (ex-Soviet or not) are interested in. Compared to the drug trade, credit card "tricks", prostitution etc. those penis-enlargement pills is a joke. And by the way, being an ex-Soviet myself, I can tell you that abilities of ex-Soviet programmers and hackers are greatly exaggerated.