I am also a former vaio laptop owner -- never again will I knowingly purchase from Sony.
Last July I purchased a vaio and the 3 year warrenty off sonystyle.com.
Last August, during school, my roommate's cat scratched though my LCD diagonally. I contacted Sony, but elected not to send the laptop in for repairs because I had too much work to lose my primary machine and I could deal with the marred screen.
A few months ago my harddrive died, and Sony incorrectly told me that I had an extended warrenty through another company even though they had my full purchase, including warrenty, in their database. I wasted 2 weeks on the phone with this company, calling back to Sony numerous times asking for help, as the other company had no record of my warrenty with them. Finally, the other company and I determined that Sony must have made a mistake.
I finally got an RMA form from Sony, and sent in my laptop about 2 1/2 weeks after my initial call. For a week, I heard nothing, so I called them to check on the status. Sony informed me that:
They wouldn't replace the harddrive (unacceptable) The keyboard was damaged (and it wasn't!) The LCD couldn't be fixed (that's acceptable)
Sony stated that they wouldn't fix anything on the laptop, regardless of warrenty, unless I paid $1200 to have EVERYTHING fixed. I declined the $1200 offer only to hear that in order to *GET MY LAPTOP BACK* I'd have to pay a diagnostics fee (and return shipping).
Needless to say my warrenty statement contained no provisions for this, nor did it contain any clause that the warrenty statement could be updated. It turns out that the new provision were in the fine print of the RMA form.
Sony argued that since the LCD was scratched and the shock-absorbing pads on the bottom were missing (they melted off from extreme heat -- look up the professor who got 3rd degree burns from his Vaio) I was obviously abusing or dropping my Vaio and the warrenty was irrelevent.
When I finally got my laptop back from Sony it wouldn't turn on anymore. So, now I can't buy a replacement harddrive for it.
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Different pinout, so no.
I am also a former vaio laptop owner -- never again will I knowingly purchase from Sony.
Last July I purchased a vaio and the 3 year warrenty off sonystyle.com.
Last August, during school, my roommate's cat scratched though my LCD diagonally. I contacted Sony, but elected not to send the laptop in for repairs because I had too much work to lose my primary machine and I could deal with the marred screen.
A few months ago my harddrive died, and Sony incorrectly told me that I had an extended warrenty through another company even though they had my full purchase, including warrenty, in their database. I wasted 2 weeks on the phone with this company, calling back to Sony numerous times asking for help, as the other company had no record of my warrenty with them. Finally, the other company and I determined that Sony must have made a mistake.
I finally got an RMA form from Sony, and sent in my laptop about 2 1/2 weeks after my initial call. For a week, I heard nothing, so I called them to check on the status. Sony informed me that:
They wouldn't replace the harddrive (unacceptable)
The keyboard was damaged (and it wasn't!)
The LCD couldn't be fixed (that's acceptable)
Sony stated that they wouldn't fix anything on the laptop, regardless of warrenty, unless I paid $1200 to have EVERYTHING fixed. I declined the $1200 offer only to hear that in order to *GET MY LAPTOP BACK* I'd have to pay a diagnostics fee (and return shipping).
Needless to say my warrenty statement contained no provisions for this, nor did it contain any clause that the warrenty statement could be updated. It turns out that the new provision were in the fine print of the RMA form.
Sony argued that since the LCD was scratched and the shock-absorbing pads on the bottom were missing (they melted off from extreme heat -- look up the professor who got 3rd degree burns from his Vaio) I was obviously abusing or dropping my Vaio and the warrenty was irrelevent.
When I finally got my laptop back from Sony it wouldn't turn on anymore. So, now I can't buy a replacement harddrive for it.
Never again, Sony.