See, this is the beauty of the Open Source community. You post something on a forum about a problem you're having and people immediately begin to offer solutions, free of charge.
If this "feature" this could somehow be integrated into a desktop application, (search/post on the most popular online forums, mailing lists, etc.), the question of "free and easy" support would quickly go away.
My first attempt at a slashdot posting, er, here goes:
I've been with Rackspace for 1.5 years - they actually emailed me because of this article (see: Hosting Pains Galore) printed in Web Hosting Magazine.
The part of said email which sold me:
I would like to first apologize for the lack of "live" service our industry provides as a whole and the poor hosting experience you have had up to this point.
Rackspace Managed Hosting is one of the few hosts that provides live tech support 24/7/365, I urge you to give our tech line a call any time (1.800.961.4454) and find out for yourself that there is one company that provides the kind of service you are looking for.
He was right. Every time I've ever called a real live person has answered the phone. Every problem I've ever had has been solved quickly and efficiently. In short: they rock.
A bit of advice: call any company that offers 24/7 support in the *wee* hours of the morning -- you'll get better service because:
A) you're not competing with the "daylight crowd"
B) you'll probably get someone who's not-as-disgruntled-as the people who have to deal with the "daylight crowd"
Companies who like steady customers take note: word-of-mouth is the best advertising you can get; take care of your customers, and they'll take care of you (e.g. this posting).
Slashdot Mirror
Correct link here.
You mean something like this?
See, this is the beauty of the Open Source community. You post something on a forum about a problem you're having and people immediately begin to offer solutions, free of charge.
If this "feature" this could somehow be integrated into a desktop application, (search/post on the most popular online forums, mailing lists, etc.), the question of "free and easy" support would quickly go away.
I can't code, so I guess I'll shut up now...
Or perhaps it was something like this?
My first attempt at a slashdot posting, er, here goes:
I've been with Rackspace for 1.5 years - they actually emailed me because of this article (see: Hosting Pains Galore) printed in Web Hosting Magazine.
The part of said email which sold me:
I would like to first apologize for the lack of "live" service our industry provides as a whole and the poor hosting experience you have had up to this point. Rackspace Managed Hosting is one of the few hosts that provides live tech support 24/7/365, I urge you to give our tech line a call any time (1.800.961.4454) and find out for yourself that there is one company that provides the kind of service you are looking for.
He was right. Every time I've ever called a real live person has answered the phone. Every problem I've ever had has been solved quickly and efficiently. In short: they rock.
A bit of advice: call any company that offers 24/7 support in the *wee* hours of the morning -- you'll get better service because:
A) you're not competing with the "daylight crowd"
B) you'll probably get someone who's not-as-disgruntled-as the people who have to deal with the "daylight crowd"
Companies who like steady customers take note: word-of-mouth is the best advertising you can get; take care of your customers, and they'll take care of you (e.g. this posting).