User: pritchard

Windows

On: Computer Voodoo?

I click things.. and eventually....

Yes, we built a tool ourselves - request system

On: How Do You Manage Requests in Your Organization?

We used PHP and MySQL. We have been using it for 3 years and have thousands of request a month go through. It uses an simple e-mail as the input, converts the e-mail into a request, e-mails and autoresponse and even asks for customer feedback after the request is closed. Very powerful and pressure tested.