I love all of the ideas and suggestions - especially the lego and hardwood solutions. If I could get my wife to understand what a flash drive is, maybe SHE could do something with it...or maybe I should just find a girlfriend who can do it for me!
I did get a new drive the day after I found the old one in the dryer, and after a week or so the old one is still working so I guess that the corrosion is not happening very fast (if at all). I will post before / during / after pics as I get the old one rehoused - and it looks like I might have to make a trip to my local hobby store to find some interesting ways to dress up the drive.
I think MS should change their name to Reardon Metal. When the governments start dictating the features / restirctions that a company can or cannot include in their products FOR NO OTHER REASON THAN TO APPEASE OTHER COMPANIES THAT MAKE COMPETING PRODUCTS then they have gone too far. How would you like to buy a car that had to have a 8 Liter diesel engine in it because the gasoline stations weren't selling enough diesel?
Who is John Galt?
I'll take you up on the next 5 paychecks - I posted the original message to Lockergnome after finding out that we cannot do anything with spyware.
As to the stats, there is enough misdirection of the callers that it didn't matter if I took an hour to get the customer through the SpyBot download and install. I usually had to send people off to the correct tech queue after the idiots in India transferred the customer to my queue - Under 30 Day support (free to the caller) - when they couldn't get WinME to boot.
Call times were never on the top of my list of concerns - keeping a customer happy was my main motivation. The call center I was in got the memo from Dell Corporate, and it was debated by a LOT of people. Unfortunately, we were never listened to.
Customer satisfaction is not the main goal of Dell, selling more PCs is. That's why they have pulled the Business Tech Support back to the US but left the non-business users in the Black Hole of Bangalor.
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I love all of the ideas and suggestions - especially the lego and hardwood solutions. If I could get my wife to understand what a flash drive is, maybe SHE could do something with it...or maybe I should just find a girlfriend who can do it for me!
I did get a new drive the day after I found the old one in the dryer, and after a week or so the old one is still working so I guess that the corrosion is not happening very fast (if at all). I will post before / during / after pics as I get the old one rehoused - and it looks like I might have to make a trip to my local hobby store to find some interesting ways to dress up the drive.
Thanks for all of the help!
I think MS should change their name to Reardon Metal. When the governments start dictating the features / restirctions that a company can or cannot include in their products FOR NO OTHER REASON THAN TO APPEASE OTHER COMPANIES THAT MAKE COMPETING PRODUCTS then they have gone too far. How would you like to buy a car that had to have a 8 Liter diesel engine in it because the gasoline stations weren't selling enough diesel? Who is John Galt?
I'll take you up on the next 5 paychecks - I posted the original message to Lockergnome after finding out that we cannot do anything with spyware.
As to the stats, there is enough misdirection of the callers that it didn't matter if I took an hour to get the customer through the SpyBot download and install. I usually had to send people off to the correct tech queue after the idiots in India transferred the customer to my queue - Under 30 Day support (free to the caller) - when they couldn't get WinME to boot.
Call times were never on the top of my list of concerns - keeping a customer happy was my main motivation. The call center I was in got the memo from Dell Corporate, and it was debated by a LOT of people. Unfortunately, we were never listened to.
Customer satisfaction is not the main goal of Dell, selling more PCs is. That's why they have pulled the Business Tech Support back to the US but left the non-business users in the Black Hole of Bangalor.