India is starting to feel the crunch from call centers in the Philippines, China, Ireland, etc. with those whose native tongue is in English (or at least as a second language like in the Philippines) getting a larger piece of the pie.
Dell just opened a huge Call Center operations in the vicinity of the SM Mall of Asia (Asia's largest mall) in the Philippines. A 3 minute walk away from my residence, a large Convergys building can be found. I am sure that it houses several hundred seats of Call Center operations.
We have one in the office right now. We have a Nokia GSM transceiver connected to the Asterisk PBX and we can call our VoIP numbers from our cell phones thru the Nokia - savings us a couple of pesos by having cell-to-cell calls instead of cell-to-landlines. The same goes true for VoIP calls to cell phones.
Slashdot Mirror
India is starting to feel the crunch from call centers in the Philippines, China, Ireland, etc. with those whose native tongue is in English (or at least as a second language like in the Philippines) getting a larger piece of the pie. Dell just opened a huge Call Center operations in the vicinity of the SM Mall of Asia (Asia's largest mall) in the Philippines. A 3 minute walk away from my residence, a large Convergys building can be found. I am sure that it houses several hundred seats of Call Center operations.
We have one in the office right now. We have a Nokia GSM transceiver connected to the Asterisk PBX and we can call our VoIP numbers from our cell phones thru the Nokia - savings us a couple of pesos by having cell-to-cell calls instead of cell-to-landlines. The same goes true for VoIP calls to cell phones.