This is in response to Reborn Data. Although MicroScope has probably the highest customer satisfaction rate in the industry among professional technicians, we admit that it's not possible to please everyone. However, in this case we believe something else is going on.
By his own admission 'Reborn' was getting free demos of every diagnostic he could, and when we didn't offer one he bought the package anyway with the apparent intention of returning it when his evaluation was over. In doing so he chose to ignore both our license agreement printed on the software envelope and the seal he had to break to open the package. Unfortunately no reputable diagnostic provider can give an unconditional 30-day trial of the type he claims he was offered, because too many dishonest people will order the product just to fix their problem of the day and then ask for a refund. We do however bend over backwards to solve any technical problems a customer may encounter, and in the rare case where that fails we will usually give a refund anyway.
In fact, Reborn's first contact with our technical support staff only two weeks ago was to request a refund, and only when that was denied did he come up with some technical issues with which to justify his request. Most of these are resolvable with a little guidance, but for two instances where Micro-Scope may have fallen short, our engineering department has created a patch. We have been unable to contact Reborn for the last several days, but the patch is in the mail to him and is also being posted on our website in case anyone else encounters these same problems.
Slashdot Mirror
This is in response to Reborn Data. Although MicroScope has probably the highest customer satisfaction rate in the industry among professional technicians, we admit that it's not possible to please everyone. However, in this case we believe something else is going on.
By his own admission 'Reborn' was getting free demos of every diagnostic he could, and when we didn't offer one he bought the package anyway with the apparent intention of returning it when his evaluation was over. In doing so he chose to ignore both our license agreement printed on the software envelope and the seal he had to break to open the package. Unfortunately no reputable diagnostic provider can give an unconditional 30-day trial of the type he claims he was offered, because too many dishonest people will order the product just to fix their problem of the day and then ask for a refund. We do however bend over backwards to solve any technical problems a customer may encounter, and in the rare case where that fails we will usually give a refund anyway. In fact, Reborn's first contact with our technical support staff only two weeks ago was to request a refund, and only when that was denied did he come up with some technical issues with which to justify his request. Most of these are resolvable with a little guidance, but for two instances where Micro-Scope may have fallen short, our engineering department has created a patch. We have been unable to contact Reborn for the last several days, but the patch is in the mail to him and is also being posted on our website in case anyone else encounters these same problems.