Efecte (http://www.efecte.com/en/) is another ITIL compliant solution with different products including a help desk management software. I evaluated their asset management software a couple of years ago and found it very robust and professional. At least at that time their prices were very competitive.
I've been using Remedy (http://www.bmc.com/remedy/) too. You can buy one of their nice but expensive out-of-the-box tools like BMC Remedy Service Desk. Or you can make one yourself with Action Request System in which you create forms and workflow without coding.
Same here. And about the open vs. commercial, I've been using both Ethereal and Network General's Sniffer and in my opinion Ethereal is way much better starting from the simple GUI.
A friend of friend of mine is serving in the Finnish army right now and he is almost all the time connected to IRC via his N-Gage with gprs. Very handy especially in an encampment if you are addicted... In the barracks they do have computers with an Internet connection, but of course free time is limited.
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Efecte (http://www.efecte.com/en/) is another ITIL compliant solution with different products including a help desk management software. I evaluated their asset management software a couple of years ago and found it very robust and professional. At least at that time their prices were very competitive.
I've been using Remedy (http://www.bmc.com/remedy/) too. You can buy one of their nice but expensive out-of-the-box tools like BMC Remedy Service Desk. Or you can make one yourself with Action Request System in which you create forms and workflow without coding.
Nice! The one in Helsinki metropolitan area looks like this.
Same here. And about the open vs. commercial, I've been using both Ethereal and Network General's Sniffer and in my opinion Ethereal is way much better starting from the simple GUI.
A friend of friend of mine is serving in the Finnish army right now and he is almost all the time connected to IRC via his N-Gage with gprs. Very handy especially in an encampment if you are addicted... In the barracks they do have computers with an Internet connection, but of course free time is limited.