well they can directly make money by signing contracts and whatnot over the phone, all 1 year contracts can be signed over the phone and are binding. So right there you have at gained at least a termination fee in terms of profit, or 12 months of service and the lowest plan is 19.99.
The reason why they were so happy is that they probably think its going to be a short call. Its not like they get any reward for processing payments. Whereas when you hear somebody say " I have a problem with my bill" it could last a long time, I had calls last up to about 2 hrs. Because the customer didn't want to pay a legit bill, wanted to save money and yell at me. I am happy to not be a customer care rep anymore. If they had an actualy mistake on their bill it usualy was done very quickly. For instance if they had accidental roaming charges from mexico or something, usualy you could have it fixed in 10 mins time.
Slashdot Mirror
well they can directly make money by signing contracts and whatnot over the phone, all 1 year contracts can be signed over the phone and are binding. So right there you have at gained at least a termination fee in terms of profit, or 12 months of service and the lowest plan is 19.99.
The reason why they were so happy is that they probably think its going to be a short call. Its not like they get any reward for processing payments. Whereas when you hear somebody say " I have a problem with my bill" it could last a long time, I had calls last up to about 2 hrs. Because the customer didn't want to pay a legit bill, wanted to save money and yell at me. I am happy to not be a customer care rep anymore. If they had an actualy mistake on their bill it usualy was done very quickly. For instance if they had accidental roaming charges from mexico or something, usualy you could have it fixed in 10 mins time.