I have to respond.
I have been in the "tech support" field for 5 years (basically since graduation) and before that had a BS in the sciences. I can say that the opportunities I have had at growing skills in IT, building customer relationship expertise, and learning the various paths within this sector were all there for me from day 1. I know a lot of people are stuck in the "call center" and gross generalizations are made with regard to how tech support=mindless call centers. But F* those guys! If you have actually worked a tech support job, you know that you matter day in and day out. I would argue that the same way a teacher in this country gets bent over when they should be hoisted up; so too goes the tech support agent. Without a willing, capable and agile force that can speak both human and machine (NOT EASY!) most companies wallow and do not perform like they truly can.
This is coming from a person who started as a temp, worked up to a "tech support" position, moved into management and is now completing a MA in a related education position...all thanks to the opportunities provided by the lowly tech support role.
I am probably gonna get blasted here...but...
I like my PPC Windows Mobile2k3. (Audivox PPC-6601) With all the soft resets, with it chunkyness (size of a regular PDA), with its slllooww CDMA pre 3g network speeds...OK, battery sucks, but, I like it!
I can load my MP3 mix for the week, I can pop in my 100+ NES ROMS, I can play addictive Flash games, I can answer calls (or blame my phone for dropping the call if I didn't want to talk...like a hot secretary with shorter legs, who doesn't mind if you call her a secretary). I CAN do all this. And, generally speaking, I need all this. As a field tech, I need e-mail on the go, I need my appointments, I need a phone, I need an OQO...but that was a little too pricy (and no phone).
And it does it all. I lost the stylus (slide and hide qwerty on this model) and have not looked back. I agree the CrackBerry has it right, keyboard is a need.
Oh boy. Newer OS coming from Micro-Soft had HD support. Battery life will never be good enough. Great media syncing will be required (I think iTunes is porting to Windows Mobile though?)
Last thought. I look at the incessent need to soft-reset as Bill Gates's little kernal of knowledge that he is passing on to me. He say's "hey, life is busy, making cash-money aint't easy, but, it's necessary...these ten seconds, I hand them to you...look around and see the world in it's frail beauty. Then crush it and make bread with it's bones".
Off to school.
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I have to respond. I have been in the "tech support" field for 5 years (basically since graduation) and before that had a BS in the sciences. I can say that the opportunities I have had at growing skills in IT, building customer relationship expertise, and learning the various paths within this sector were all there for me from day 1. I know a lot of people are stuck in the "call center" and gross generalizations are made with regard to how tech support=mindless call centers. But F* those guys! If you have actually worked a tech support job, you know that you matter day in and day out. I would argue that the same way a teacher in this country gets bent over when they should be hoisted up; so too goes the tech support agent. Without a willing, capable and agile force that can speak both human and machine (NOT EASY!) most companies wallow and do not perform like they truly can. This is coming from a person who started as a temp, worked up to a "tech support" position, moved into management and is now completing a MA in a related education position...all thanks to the opportunities provided by the lowly tech support role.
I am probably gonna get blasted here...but... I like my PPC Windows Mobile2k3. (Audivox PPC-6601) With all the soft resets, with it chunkyness (size of a regular PDA), with its slllooww CDMA pre 3g network speeds...OK, battery sucks, but, I like it! I can load my MP3 mix for the week, I can pop in my 100+ NES ROMS, I can play addictive Flash games, I can answer calls (or blame my phone for dropping the call if I didn't want to talk...like a hot secretary with shorter legs, who doesn't mind if you call her a secretary). I CAN do all this. And, generally speaking, I need all this. As a field tech, I need e-mail on the go, I need my appointments, I need a phone, I need an OQO...but that was a little too pricy (and no phone). And it does it all. I lost the stylus (slide and hide qwerty on this model) and have not looked back. I agree the CrackBerry has it right, keyboard is a need. Oh boy. Newer OS coming from Micro-Soft had HD support. Battery life will never be good enough. Great media syncing will be required (I think iTunes is porting to Windows Mobile though?) Last thought. I look at the incessent need to soft-reset as Bill Gates's little kernal of knowledge that he is passing on to me. He say's "hey, life is busy, making cash-money aint't easy, but, it's necessary...these ten seconds, I hand them to you...look around and see the world in it's frail beauty. Then crush it and make bread with it's bones". Off to school.