FWIW at Dell it worked this way; the phone system would randomly select calls to record or your manager could silently listen in at any time. And yeah, these calls really were used for training purposes (coaching). We didn't have access to people on hold either, now mute is a different story. But this is really simple to detect on most systems... if you hear music you're on hold, if you don't...you're not!
Not fail proof but that's what you're hat is for!
I've been seeing these stories here and there for about a month now. I think it's impractical that anyone is a) playing around with handheld laser pointers or b) trying to blind pilots.
Unfortunately the only thing I can think of is that this is simply a tracking system for some other purpose. Although it doesn't seem like the cockpit would be the most efficient place to shine the laser for, say, a missle. I would think that center fuel tank would be the most advantagous location.
The other more likely scenario is a covert government/military application. There's no telling what that could be.
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FWIW at Dell it worked this way; the phone system would randomly select calls to record or your manager could silently listen in at any time. And yeah, these calls really were used for training purposes (coaching). We didn't have access to people on hold either, now mute is a different story. But this is really simple to detect on most systems... if you hear music you're on hold, if you don't...you're not! Not fail proof but that's what you're hat is for!
Unfortunately the only thing I can think of is that this is simply a tracking system for some other purpose. Although it doesn't seem like the cockpit would be the most efficient place to shine the laser for, say, a missle. I would think that center fuel tank would be the most advantagous location.
The other more likely scenario is a covert government/military application. There's no telling what that could be.