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User: ForestStryfe

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  1. Re:Any reliable battery life figures? on Nintendo DS to Launch November 21 · · Score: 3, Informative

    The battery life is estimated to be about 10 hours. (I looked on a few forums and they were consistently saying 10.) My GBA SP has exceeded my expectations in terms of holding a charge, so I hope that the DS will do the same.

  2. College Interns on Should Star Trek Die? · · Score: 1

    You're right. I know someone who wrote for Star Trek. He spent three months last year in California as an intern. As far as I know, he was lacking in a lot of the knowledge that would probably have been crucial to the writing. (I realize that not all of the writers on the show are.)

  3. Re:Ugly Americans on Tech Support Levels Dropping · · Score: 1

    I can understand this - my problem is that I call with one specific question that they refuse to answer until I've gone through troubleshooting. If they answer the question, I'll fix it myself. When I ask, "Is Genuity down?" I should get a simple yes or no answer.

  4. Re:Ugly Americans on Tech Support Levels Dropping · · Score: 2, Insightful

    I was more upset at the way that I had been treated - and this wasn't the first time that this had happened. I wanted a simple straight answer and had to dance on my head in order to even attempt it. The fact of the matter was that I had called three times in one day, had spoken to a couple of techs, and not one word of my conversations had been recorded.

    When their tech support was still in the U.S., we had gotten compensation a couple of times before for the problems stemming from them. I'm sorry, but if there's no communication between the workers here and there, then there's a significant problem that needs to be addressed. Unless it's been down for two days or more, the techs over there aren't even aware of it.

  5. Re:Ugly Americans on Tech Support Levels Dropping · · Score: 1

    Our new Verizon service starts on September 1 - a lot cheaper than Earthlink and they haven't outsourced.

    Not to mention the fact that I don't have to pretend that I don't have a router. (Which they wanted to charge $12/month extra for!)

  6. Ugly Americans on Tech Support Levels Dropping · · Score: 5, Interesting

    "The only way to break through is to throw a tantrum and become an 'ugly American."

    I couldn't agree more. I had problems with Earthlink a few months ago after a bad storm had gone through - our DSL was down for most of the day, but I couldn't get a tech to give me a straight answer to my simple question. Eventually, I argued my way to a manager, who still refused to give me a straight answer. By the time I was done, they had lost their "american" accents and were more angry with me than I was with them. We tried calling customer service to get a complaint filed, only to find that the techs I had spoken with never logged any of the calls like they were supposed to, so it was impossible to even attempt to get a free month out of them.

    I find that a lot of problems stem from the fact that they refuse to deviate from the scripts that they're given - and won't believe you (with good reason - I know I don't usually believe the useres that I work with) that you've tried all of that already.