I have had similar experiences with Verizon Wireless (and the other Verizon too). Verizon Wireless boasts that they will solve your problem the first time. What they don't say is that's just one phone call. You may have to talk to 6 different people first. They've always been able to fix the situation, but I have to explain the whole thing to each new person, and no one knows what the other said or did. God help you if one of them says they can't do something, but this other person can. I spent 45 minutes getting bounced back and forth once, because neither could do it and didn't know what to do with me.
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I have had similar experiences with Verizon Wireless (and the other Verizon too). Verizon Wireless boasts that they will solve your problem the first time. What they don't say is that's just one phone call. You may have to talk to 6 different people first. They've always been able to fix the situation, but I have to explain the whole thing to each new person, and no one knows what the other said or did. God help you if one of them says they can't do something, but this other person can. I spent 45 minutes getting bounced back and forth once, because neither could do it and didn't know what to do with me.