I personally was a victim of Shaw's cancel-first, explain-later strategy. A month after being connected, my service was dropped with no warning or explanation. When I tech-support, I was transfered to a rough sounding teenager who scolded me for using more than 50GB the previous two weeks. When I tried to explain that it was Shaw newsgroups, on off-peak hours, he would not hear it. After much pleading my service was restored, but not after a warning that I would be permanently cut off if my usage reached a "high level" again. I questioned what this meant, but was not given an answer. But that's just my story.
My major problem is that to a non-techie, there is a single scope to technology as a whole. That is, if I am a computer engineer, I must know how to diagnose your Windows driver conflict, despite the fact that I haven't used Windows in years. There are no boundaries between the different disciplines in the technology fields.
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I personally was a victim of Shaw's cancel-first, explain-later strategy. A month after being connected, my service was dropped with no warning or explanation. When I tech-support, I was transfered to a rough sounding teenager who scolded me for using more than 50GB the previous two weeks. When I tried to explain that it was Shaw newsgroups, on off-peak hours, he would not hear it. After much pleading my service was restored, but not after a warning that I would be permanently cut off if my usage reached a "high level" again. I questioned what this meant, but was not given an answer.
But that's just my story.
My major problem is that to a non-techie, there is a single scope to technology as a whole.
That is, if I am a computer engineer, I must know how to diagnose your Windows driver conflict, despite the fact that I haven't used Windows in years.
There are no boundaries between the different disciplines in the technology fields.