By now I'm sure most of you know that CI is back. They've posted a letter of apology at http://www.cihost.com/new_jan1_2000_faulkner.html most of which is just an attempt to make all of us ooh and aah over their shiny new datacenter. Here's the kicker - their "thank you" for stayin with CI is (quoting from the letter):
**As a small token of that gratitude and to show you our Data Center will out-perform any other, we would like to extend to you this offer: For as long as you remain a C I Host client, we will allow you to add additional domains, each receiving their own IP address, without having to pay any setup fee. Our same 12 hour guarantee will apply, and our same low monthly prices for our many feature-packed packages is available. The best part though is that there is no SETUP FEE for as many domains as you want to host with us. Let us show you what we can do for you and your business.**
HUH?!?! Let me get this straight - If I continue a relationship with you you'll give me free setup?!?! I can get that at 100 other places on the net. They need to either offer some free hosting or upgrade accounts to new plans for free; something tangible. This is silly, bordering on insulting.
Okay, the nameservers are back, but.... they're pointing to the old ip addresses! Oh boy! So, now the addresses resolve, but you're pointed to a server that isn't there! WOOHOO!!!
If you were one of the people relying on one of the (supposedly) 30,000+ domains for email or a business, it would matter a lot. Speaking as someone who HAS been affected by the outage, this is most DEFINITELY a relevant place to post this information. CI certainly isn't sharing any information with us. We have to rely on the other members of the geek community to keep us up to date on what's really happening.
Personally I'd been waiting for/. to pick this story up in hopes of finding out some additional info. I've learned a lot from it. This is why I read/. in the first place.
(I will now gently place myself back on the ground, returning from my perch high atop my soap box. Thank you.)
I've been talking to the people at Cedant (http://www.cedant.com). I've not been able to find much info on them, but that which I find is quite positive. Their response to an email I sent asking some questions was lightning-fast. Hopefully someone else has some experience with them and can chime in (hint-hint-hint).
It's been a fun 36 hours without the web site, mail, etc. I find myself running traceroute over and over (and over...) to see if the name servers are back up, but still nothing. The sites ARE still there, however. If you hit them via IP address they come up just fine. Of course, since CI changed all of the IP addresses about two weeks ago this is kinda difficult (thank you/var/log/messages!).
The biggest bummer is the lack of email. Otherwise, I can take it in stride... for now.
Rumour has it that CI will be giving people a free month of hosting for the inconvenience. Methinks they need to do a bit better than that or risk mass exodus.
Slashdot Mirror
By now I'm sure most of you know that CI is back. They've posted a letter of apology at http://www.cihost.com/new_jan1_2000_faulkner.html most of which is just an attempt to make all of us ooh and aah over their shiny new datacenter. Here's the kicker - their "thank you" for stayin with CI is (quoting from the letter):
**As a small token of that gratitude and to show you our Data Center will out-perform any other, we would like to extend to you this offer: For as long as you remain a C I Host client, we will allow you to add additional domains, each receiving their own IP address, without having to pay any setup fee. Our same 12 hour guarantee will apply, and our same low monthly prices for our many feature-packed packages is available. The best part though is that there is no SETUP FEE for as many domains as you want to host with us. Let us show you what we can do for you and your business.**
HUH?!?! Let me get this straight - If I continue a relationship with you you'll give me free setup?!?! I can get that at 100 other places on the net. They need to either offer some free hosting or upgrade accounts to new plans for free; something tangible. This is silly, bordering on insulting.
As of 5:30 PM EST
Okay, the nameservers are back, but.... they're pointing to the old ip addresses! Oh boy! So, now the addresses resolve, but you're pointed to a server that isn't there! WOOHOO!!!
Looks like someone had to restore from backup...
If you were one of the people relying on one of the (supposedly) 30,000+ domains for email or a business, it would matter a lot. Speaking as someone who HAS been affected by the outage, this is most DEFINITELY a relevant place to post this information. CI certainly isn't sharing any information with us. We have to rely on the other members of the geek community to keep us up to date on what's really happening.
/. to pick this story up in hopes of finding out some additional info. I've learned a lot from it. This is why I read /. in the first place.
Personally I'd been waiting for
(I will now gently place myself back on the ground, returning from my perch high atop my soap box. Thank you.)
You can't dispute the charges. Read the contract you signed with them. You agreed to give up your right to chargebacks.
Sad but true.
My motto has always been "If it's down for less than 30 minutes, blame it on the network!" ; )
*13* minutes and they noticed?!?! Wow.
I've been talking to the people at Cedant (http://www.cedant.com). I've not been able to find much info on them, but that which I find is quite positive. Their response to an email I sent asking some questions was lightning-fast. Hopefully someone else has some experience with them and can chime in (hint-hint-hint).
It's been a fun 36 hours without the web site, mail, etc. I find myself running traceroute over and over (and over...) to see if the name servers are back up, but still nothing. The sites ARE still there, however. If you hit them via IP address they come up just fine. Of course, since CI changed all of the IP addresses about two weeks ago this is kinda difficult (thank you /var/log/messages!).
The biggest bummer is the lack of email. Otherwise, I can take it in stride... for now.
Rumour has it that CI will be giving people a free month of hosting for the inconvenience. Methinks they need to do a bit better than that or risk mass exodus.