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Where, Oh Where has Cihost.com Gone?
This e-mail came to me as well: Hi,
Below is a copy of a post to alt.www.webmaster by Graham Wideman. I confirm his comments in every detail. I personaly have five domains (addresses below) with CiHost which are currently totaly unavailable (http,ftp,mail you name it)..
----------------
Major Hosting service provider (28,000 domains?) CI Host has been attempting to move their servers for the last 10 days, with one problem after another, including webmasters unable to access their sites for update, and old backups being restored over new data.
Now we are up to 24 hours during which all sites, plus the email they support, are completely inaccessible due to CI Host's name servers being off the net. For many, this means they cannot even transfer their sites elsewhere (due to the way Network Solutions requires transfer email to come from the registered webmaster's address).
Adding spice to this picture is the fact that CI Host is a charter member of, and "certified" by the Web Host Guild, which is the main activity of Sumo Inc, now owned by CNet.
For further info on CIHost downtime, see alt.www.webmaster.
--
Regards
Alan Cowderoy
I'm appauled at CI Host's tech support services and have changed to another provider. Hopefully in a few minutes I'll be able to call customer service and see about getting a refund. I called CI Host shortly after the outage began and have since called 3 more times. I have gotten 3 completely different answers, listed in the following order - 1) The main servers crashed and will be up within the hour 2) The names servers are down and will be up within the hour 3) They upgraded their services and have decided it would be to the benefit of their customers to bring their name servers back up. (This latest one was pre-recorded on their tech support line) I'm sorry, but I would rather have tech support be upfront with me the entire time during the delay. What I got from them was what looked more like a cover-up and less like a true upgrade gone wrong. The above comments sound like flame bait for many, however this is coming from a guy who also has a dedicated server with CI Host (yeah...I have 2 accounts - 1 for a customer) that has -never- been accessible for the 2 months that it's been set up. And, of course, tech support tells me each time I call that the problem will be fixed withing 12 hours.
Y2G!
Maybe it's (jump on bandwagon) y2k!!!!
I have been forced to lookup old network logs for the ip then created a host file to get to my server only to find out that DNS is not the only thing effected. Apparently they are also having authentication problems. I don't know if this is due to their server setup trying to opbtain the reverse of the system logging in for logging purposes or if the same system that runs their DNS runs some sort of radius authentication server as well. Also I would just like to know does anyone know what DNS servers they use. I just can't imagine it taking this long to get something working unless it is on an NT machine. And if so I would say they are being negligent by not getting something working the day of the outage. Disaster Recovery I doubt they have even heard of it.
They flat out lied to us and old us that this was so with our setup. Our name services are with NS.PROPOGATION.NET and NS2.PROPOGATION.NET Check the ips and you will see 206.221.162.106 and 216.221.160.10 which they told us were on separate subnets with separate peering. Apparently that does not matter now because they just shut them down. And I can't find a single excuse for dns being down for more than 24 hours.
YES! those ratings sites all get advertising from hosts and the results are totally unreliable. i got a 12 month lease for a colocated server with a place "highly recommended" by one of them who ended up sucking SO bad, and i have like 8 months left and it's a nightmare. noone should trust those. I bet cihost got rated so highly because they happened to advertise with them.
When CI Host "attempted" the upgrade last week they upgraded their servers and inadvertently set my server space to 100 megs (as opposed to 400 megs) so when I would try to upload I got an error "452 quota exceeded" and all attempted files were zeroed. This means all my cgi's that ran were hosed... lots o' crap. Now the domain is down. My cihost account has been unusable for over a week.
from what research I've been able to do, it appears that they've been hit with a terribly timed series of mishaps and problems
They got hit early by the Y2K bug!
The clocks in their servers were set one day ahead, and everything crashed!
The sky is falling, the sky is falling!
(ahh... this is the day I've been waiting for... any time anything goes wrong today, I'm gonna blame it on Y2k!.. "Hey, my car's battery died" - "Must be Y2K!".. "Hey, this apple is rotten!" - "Must be Y2K!".. "Oh god, my dog died." - "Must be Y2K!")
http://www.calyx.net NOC's in NYC, Amsterdam and Los Angeles
Pair Networks is the only way to go man (www.pair.com). They just moved every single one of their machines to a new data center with only a few hours of downtime (and they don't plan on doing that again anytime soon). All of their servers are FreeBSD. Great tech support, value, features, etc. etc. Their pair2000 initiative (www.pair2000.com) looks pretty damn cool too.
BWAHAHAHAHAHA! Yeah, this is how it works in theory. What really happens is that they ignore you. I have been trying to get the contact info for a domain I own fixed for, oh, six months or so. I can't send from the email address on the domain registration because it is not a valid email address anymore. My faxes go to /dev/null, when I call I wait on hold forever then get "Oh, we'll fix that right away" and it never gets fixed. I call back and it's "Well, I don't know why they told you that, you have to fill out 50 forms and fax them to us". Which I do, and nothing changes, so I start from square one again.
Does anyone have any suggestions for dealing with NSI that do not involve mass murder?
I share the SAME story. CI Host is one of the WORST hosting companies I have ever dealt with. Communitech.net is next. I am still fighting CIHost on my over charges as well.
They DO NOT do backups, they lie about it!!
I've got an account with CI Host too. I'm disgusted at the way they've been handling this. I've tried to get in touch with them and literally spent over 1 hour on hold. When I have got through to them, I too have been given pretty much different stories every time. But each time I've been told that it will be up and running again soon. I was told "it will be up in 45 minutes". 5 hours and 24 minutes later, it's still not up. This pearl of wisdom came from Justin at UNIX technical support. I hope they offer compensation - I was told that everyone gets AT LEAST a free month - but I think this is far from sufficient. The official line however, from what I've seen in CNet's News.com story is that compensation is still under discussion. Is there any chance of a class action against them or something? As for CommuniTech.Net spamming CI Host customers: I've used CommuniTech and they have their fair share of reliability problems too, although I think this latest downtime really just takes the cake. Their Telnet accounts have far far far too many restrictions. For anyone trying to get through, their number is 1-888-868-9931. Let's hope they get their act together soon. Happy New Year to everyone (except possibly CI Host? ::weak grin::) - Nick Johnston
I was just talking to someone at webservepro.com, where I am moving my domain, and they said they would waive any setup fees *and* give a %15 discount to any former SHITCO, err, CIHOST customers!
I have a domain with cihost, and my dad has one too. We both got notifications about a day or two before they were going to do this major upgrading of their infrastructure. I didn't have time to back up my web site. I haven't been able to see it since. After not being able to reach anyone on the phone for days, I opened a trouble ticket on 12/23/99 and every day I escalated it since I got no feedback. Never got a call or email in response. I forwarded the ticket to their customer care people and they left a message on my machine that everything was now working. I checked and nothing had changed.
When they come back up, I intend to get a backup of my site and run to a better provider.
Can anyone recommend someone with similar features *AND* *PRICING*? Most of the web hosts I've seen offered up as alternatives want over $100 a month for the same features I get for $28 at cihost. Of primary importance, I need a handfull of POP3 mailboxes, unlimited email aliasing, FrontPage access, gobs of space, shell access, a private directory that can't be reached via http (to store customer info and such collected by CGI's), and at least a few hundred megs of space.
CI Host is a big sham. I've known 5 people hosted their under their "unlimited bandwidth" plan who got their sites pulled without warning for no reason... other than using too much unlimited bandwidth.
e 19.shtml
Not only that, they spend more money on PR than on hardware or tech support. They buy their way into top ratings on web host guides.
The CEO (Chris Faulkner) is an incredible jerk. He threatens to sue anyone who posts negative about CI Host (seriously - a few people who posted their own negative experiences about CI Host on freewebspace.net received "Cease & Desist" letters shortly thereafter).
Horror stories with CI Host are not few and far between, either.
http://www.webmaster-resources.com/tribune/issu
Is one documented case (he was given a cease and desist letter, too, so he no longer talks about his experiences).
However, one night I came home and say that my entire website had been replaced by "Forbidden" messages. I called up their "Technical Support" group, who seemed like they represented 16 different companies, and asked them WHY my site was taken down. They then told me I had used excessive bandwith. I had used over 8 gigs of bandwith, in one month. I told them I was on CI Host's unlimited bandwith plan, and they told me there was no such thing!!
Strangely, all of this happened right after I had sent them a check for nearly $100. However, my numerous attempts to get this back, resulted in absolutely NO response.
Well, from what I've read in the comments, CIhost basically sucks. I'm interested to hear what ISPs/web hosting companies other Slashdot readers have used, and which ones were good. So, any recommendations are appreciated!
Btw, has anyone ever used Pegasus Web Technologies? If so, what was your experience?
Happy new year!
I have to agree..I also run a small web hosting service of about 2,0000 domains. We recently went through a move where every box had to move and be re-IP'ed. Our name servers are fairly small boxes, however, there are more than one for a reason. We moved the secondary server first, updated with InterNIC, then several days later moved the primary server. During the time that it takes for InterNIC to update the root name servers and propagate information out, at least one of the servers is always answering queries. Besides the fact that we could rebuild a dead name server from scratch in less than half an hour and restore every zone file from tape in another 15 minutes. Something deeper is definetly going on at CIHOST.
For a webhost who runs Linux/Apache try: http://www.aitcom.net Personally, if Cihost was performing a "upgrade" this close to Y2K, they have some BIG TIME managment issues.
whoa, neat, SHITCO is an anagram for CIHOST. That's the coolest thing I've seen since "a man, a plan, a canal, panama"
I could not agree more. I was in the position of changing ISPs last year and I insisted on personally visiting each of the ones that I looked at (short list: ssh, deisel, big UPSen made by someone other than APC), and only about half of them had real, daily off-site storage. I don't care if you are just tarring to /dev/rmt0, I want a copy off-site every damned day. And I was willing to pay for it. I finally went with the one I did for that reason -- they take the basics seriously. Unsurprisingly, they were run by old data center people and very cluefull kids.
I cannot stress strongly enough that you should, if it matters to you, check out the facilities. Are the wires tied up? Are they all labelled? Are the PDUs Wal-Mart specials or built for the load? Who made their UPSes (Leibert, Best, Alpha)? Where is their deisel and how many hours of fuel does it have? How often is the fuel swapped? What is the backup policy and could you see that it is actually written down somewhere? Is there a "death list" (what used to be called the "fire call sheet" in old data centers, where the passwords were written down, sealed in an envelope and the seals signed, which was only broken if there was a fire and the night operators needed to do a shutdown right then)(it can be an ecrypted file, as long as it can survive the senior sysadmin falling under a train)?
If they get squirrelly, then go elsewhere. I was delighted when the people I was badgering started to get ahead of me telling me about disaster recovery and so on. They were rightfully proud of the setup, and I have been very, very happy with them. Not too cheap, but damned reliable.
I recommend VServers (www.vservers.com). Been with them for a little over a year now and never had a problem. Great customer support and nice packages to choose from. They have a selection of BSDi, NT or RaQ servers.
yonderway.com is a non-corporate site. Free information for people, just because I'm a nice guy. $30 a month is about the most I'm willing to spend for web hosting. It is rediculous to expect over $100 a month for a site that isn't even commercial and doesn't get more than a few thousand visitors a month. I'm about ready to start my own web hosting company just because I can't find one worth a wet fart who will give me what I want for a reasonable price.
I'm a reporter for Bridge News and looking for comments about where things are at with CI Host and what you have been told as far as when your site will be live again...please send comments to cpaquet@bridge.com
Maybe their CEO should get a class action
lawsuit! What do you think?
There's lots of very interesting stuff here.
A supposedly reputable hosting company is apparently able to wipe literaly ten's of thousands of sites from the web without this causing very much comment.
Tens of thousands, that's a lot of sites and non availability on the web is **major** damage.
Hemos is **extremely** laid back here. Sort of Forest Gump. Shit Happens.
CiHost agree, sites not that important. Give them a month free and that'll fix it.
No. NO It doesn't. And not even close.
Major upgrades get planned.
Clients get warned and kept informed.
The barrage of silence is not some sort of God given necessity.
Visibly incompetent upgrade planning is not an obligation.
My view now is that we are only clients. We thought we were building the web but we are just as much consumers as the AOL crowd.
The web is splitting. On the one hand those who have, or are going to, IPO for millions and on the other the cannon fodder.
As of writing my sites are still on the floor.
This is totally unacceptable and it will take a long time to repair the damage.
If my login screws I'm not an anonymous coward I'm alan cowderoy at cowderoy@cybercable.tm.fr or alan@cowderoy.com when it's working.
Where do we go now, are we meant to go back to the sites that gave CIHost such glowing recommendations to find a new host?
What will that change?
This is yet another instance in the long list of problems I've had with CiHost over the past few months. I have had my website (jerkychew.com) shutdown for over a week due to billing mistakes on their part, I have been hit with a $600 charge that nobody there can seem to explain, and just this past week I have lost the ability to access my IMAP email. The first words out of the tech's mouth after informing him of my mail problems were, "I didn't know we were even running IMAP." his resolution? "Use POP3." Nice service. The good news is that it looks like my site is still active; it's just that their DNS servers don't remember it. The day before their DNS crapped me out, a friend IM'ed me to let me know that they had (yet again) changed my domain's IP address. A quick check of his Tik AIM chatlogs turned up the IP address, and it appears that all of my data is available. Can't wait to see what happens next.
I switched to OLM. CI Host used to resell for them. I have to admit they had good uptime. That's why I made the switch. So far, I'm happy .. just waiting for propagation to complete.
I gave these guys a call and Kennedy was right... they really do answer their phone! I also called about 25 other hosts and only 2 others answered the phone. At the rest of them I got answering machines or voice mail hell.
I decided to go with Web Serve Pro because it sounds like they really know what they're doing. They're very clear that they don't offer unlimited anything (that was one of my requirements in searching for a new host--if I saw unlimited anything I moved on to the next one on the list). They also sounded pretty clueful and customer-oriented. If the salesperson that I talked to or emailed at each host couldn't answer basic questions or wouldn't take the time to answer my list of 25 questions I gave them a commensurate amount of my attention.
I ended up choosing Web Serve Pro because they seemed very honest--even when they didn't have "the best" for something they answered my questions honestly. For example, they don't have T3s but they have a dual T1 and are installing one for redundancy within two weeks and say they are only using about 40% of their bandwidth. From my experience this is plenty, though I know some people would disagree.
Now... to battle Network Solutions to get my domain changed...
Good luck to all my fellow CI Host victims!
Jason Danielson
Do you remember signing a paper form with your (legally binding) signature and sending to to CI Host?
They require me and presumably their other clients too to send them a form with your signature saying "I will not dispute charges, if I do, I will be responsible for all the costs CI Host incurr in defending authorisation".
Just a thought.
- Nick
What I don't understand is why couldn't they have e-mailed us? They could have sent an e-mail to the owner as listed in the WHOIS database.
Ironically, their main competitor CommuniTech.Net got there first by spamming everyone.
I really think companies should keep customers informed. CI Host haven't updated the phone message for days - they haven't made any effort to contact their customers, and they've only made one press release (yesterday).
Nick
It is my understanding that in the U. S. noone can simply (legally) give up their "right to chargebacks" or simply "sign away" any legal right to dispute a possibly fraudulent charge to a credit card.
Pair Networks is priced obscenely. Sorry, but their pricing is way out of line to try to lure cihost customers. For a little over $100 I can collocate my own server somewhere, recoup the costs quickly by reselling space on it, and run my site for free. I think that's just what I'm going to do.
Have you tried hosts that aren't on those lists? "Best" isn't the same as "good". I used Lochnet US for a while... brief outages were very common, and I finally jumped ship after the email server was down for about a month at the end of '98. Since then, I've been using webservepro.com, without problems.
Another moral of this whole story is that if you're going to take the risk of using "From:" validation for domain changes, DO NOT USE AN EMAIL ADDRESS WITHIN THE SAME DOMAIN. People wouldn't have so much trouble moving their sites if they followed that rule.
During my LochNet problems, I had to spoof an email to move away. Needless to say, NSI was about as helpful as my cat. That is, they took up my time and couldn't tell me anything. Their web site is a complete disaster.
so far, i've been happy with pair.com (13 months and counting).
I started using these guys (http://www.webservepro.com/) about a year ago, because it's run by Inetsolve (http://www.inetsolve.com/) which also provides cheap (more or less at cost) hosting for text-based muds. Why deal with two services, when you can get it all in one place and host it in one domain? Anyway, I've had no outages... web, email, etc. have all worked fine for the last year.
You might want to give them consideration, although there are probably other good ones out there. I've only tried a couple, myself.
They also provide NT hosting for an extra fee, if you really need it. Te Linux hosts run Slackware.
The only downside is that gcc is egcs-1.1.2, so the C++ compiler is out of date.
Yes, little companies are more responsive--but they also tend to make far more mistakes, collapse if you suddenly get an increase in traffic (e.g., the SlashDot effect) and are more likely to go away overnight or disappear with your money. Been there, suffered the consequences of dealing with small companies.
I have used these guys for a while, and in general everything has been OK. There have been some pretty annoying problems now and then, but I guess nobody's perfect. I don't really want to post a long story about my Pegasus experience (it's very long), so email me for more detailed info. pdstrnad(AT)yahoo.com.
BEWARE: the Virtualis link posted above is an "affiliate" link (or whatever Virtualis happens to call it), and if you sign up using that link the person who posted that message gets a commission. I hosted with Virtualis, and left after 6 weeks. The reason they get so many (undeserved) recommendations is because of their reseller/affiliate program, not because they provide a good service. Any time you see a link to them that looks like this: http://www.virtualis.com/vr2/jthoma2, with someone's name as part of the URL, you're going to an affiliate's webpage and should take their "recommendation" with more than one grain of salt, especially as you don't have to have a website hosted with Virtulais to be an affiliate. Most of them don't.
Their support site cisupport.com is not back up yet. Their website is not even Y2K compliant! The current date is apparently Sunday January 2, 19100. Looks like someone was using append to create the year, as in 19 + #years since 00
Just curios how one can can get a chance to back up all new data coming posted on the site any given minute before the site goes down without notice for 3 days? And this bullshit is going on for almost a month there! Well, you are such a smart walky-talky why not to give a good advice on this matter?:-)
Hey Slashdotters, I have a pretty huge account with CIHost.com for MarketPuncherz.com, and I've been pretty damn furious over their support (or that lackof...) Anyhow, this is what happened... Wed. I noticed that my site was down. I called up the toll free #... busy signal... I email them every day since then... until friday, when cihost.com itself goes down, and the emails get bounced. I fax them, yelling at them demanding an explanation of why they're down. I still try to call the toll free number with no avail... It's a good thing my site is still in the development cycle. Had the site been live, God knows how many pissed off users I will have... Even though the sites and servers are up, the coverage and speed is sub-par, and spotty. FTP yields lots of lost connections, even on a t3 connection. Email takes forever to retrieve as well... This isn't the only incident I've had with cihost.com. 3 months ago I had a small battle with them over their monthly special where they advertise unlimited bandwidth. Then they send me a bill later and halted the site without any warnings whatsoever, claiming that I exceeded the 10 gig cap. Hello??? unlimited bandwidth? Turns out it's unlimited to the point where after 10 gigs, you have to pay 20 bucks a gig after that... And in that sense, it's unlimited bandwidth. These people have bad business sense, and especially during Y2K rollover weekend, they should know the worst thing to do is leave your customers in the dark... I've already signed a dedicated server with simplenet and hopefully will be up by this wednesday... Byebye cihost you piece of crap... If anyone else has anything to share, or comments, please email me at marketpuncherz@yahoo.com, since cihost is still servering me sub-par email service.
I'm quite familiar with communitech.net.
I serve as webmaster for two sites there.
In my experience, they have provided excellent and prompt service.
Justin Maxwell
code404.com
I just called CIHost. I was given an ETA of 6 hours (3:30p PST 2000/01/03). While I believe this about as much as I believe CIHost is in the top 5 providers in the country, I was given one piece of useful information: we will not be charged for the month of December because of this error. However, I've already been charged. Therefore, I guess this means more phone calls and more incompetence from the CIHost World Champion Trained Monkey Squadron. Regardless, I was told we won't be charged. Honestly, I think my frustration and loss of site traffic is worth a lot more than the 27 dollars I pay a month. If anyone else makes any headway in the compensation issue, please post names and specific information :) Lastly, I'm just appalled at their lack of planning and consideration for customers. When EBay goes down, they route their traffic to a dedicated server keeping visitors informed of the status and problems. How hard would it be for CIHost to do the same for its customers? Justin Maxwell code404.com jmaxwell@atomicpop.com
They'll lose a lot more money when 75% of us find new webhosting...
Justin Maxwell
http://code404.com
Ok, so the cihost.com site is back up. It displays the date as follows, seriously:
Monday January 3, 19100
Boy am I glad I chose them!
Justin Maxwell
http://code404.com
My sites are still not back up. They are not answering phone lines...
We've been on Pair for two years now and they are excellent. Very responsive to queries, very good performance, very stable, very up-front, and *very* reasonably priced. I couldn't recommend them more.
pffffffffffffffffffffff. Never trust software you didn't write, hardware you didn't build, or people you aren't!
I have had very good luck with Datdec. They have provided 100% uptime (so far as I can tell :-) and are fast. No charge for bandwidth. Very responsive. http://www.datdec.com/. Erik
There is no excuse for the sloppy practices at almost all ISPs and related Internet services. I wonder how many large e-commerce sites could be hosted on a S/390?
command he just learned on the primary DNS (apologies to all the MCSEs out there who actually know what they're doing), your operation still has a decent chance of surviving, even if it does take a speed hit for a while. All three of us accept your apology, and I don't know about the other two MCSEs, but this one uses Linux for DNS.
maybe this is the way
Check out:
http://www.bluetail.com/
http://www.bluetail.com/products/bmr.shtml
The people running the company are
ex.telecom (Ericsson) employees.
You do expect your telephone to
_always_ work, don't you?
Downtime for software or hardware updates -
I don't think so...
/RogerL
Does anyone know how I unpark a domainname?? I've tried telling CI-Host to remove me from their DNS but they haven't... It's a bit perverse, but I hope they can't find my entry anymore ;-)
Sue these turkeys into oblivion.
Ironminds, which has a lot of tech reporters affiliated with it, attacks CI Host in a note to its readers. http://www.ironminds.com/note.shtml
They dont even have a MCSE sertified Admin
Her Last name Is Bullock, The Chief Operating Monkeys = Erin Bullock= Girlfriend of CEO Chief Executive Primate Chris Faulkner it used to be operated and run by Chris's Family until they all told him to fuck off..... Now Chris's Girlfriend parents are trying to get a piece of the pie( watch out that Knife is sharp and Chris is a Quick Hand)
You are a chimp, you probably host a chears page for Mortal Kombat on Sega 16 Bit
I've tried at least two dozen hosts for my 60 odd sites. Now I've got all of them with just two hosts. Both do an excellent job.
They are:
1. Voxel.net:10/10, but a *little bit* pricey
2. Pair:9.5/10, and very reasonable.
It's a real tossup between the two. But this is a good place to start.
Hey, at least I didn't post as AC and try to pass myself off as a client...
Seriously though, I host on Linux and provide MySQL and PHP3. My servers are co-located on multiple OC-12's (I'm told) and it feels damned fast from my DSL. I also provide a really cool feature where you can point seperate domains to subdirectories on your site for $3/month each and then bill your client whatever to want as if you host their site. Needless to say this is a popular feature with web site developers!
In any case, good luck finding a decent hosting service!
Take care,
Vic.
PS: I also maintain the UNIX Socket FAQ and released the source code for the FAQ engine under the GPL here. So if you like, think of supporting Zymurgy Systems as helping to support free software! In any case you can check out those sites to evaluate the speed of dynamic database driven content.
Works like a charm.
rodent...
rodent...
Tactical nuclear weapons are a viable alternative!
I have to wonder what in the world made them think it would be OK to 'upgrade' the primary and the secondary at the same time! That strikes me a never being a good idea.
I agree--they aren't running a very high-quality operation. I signed up a month and a half ago, and still haven't been billed. SSH has been slow, almost unusable. None of the POP accounts I've requested three times have been set up. As soon as they get back online so I can get the hell out, I'm gone. Anyone got recommendations?
bradley
I *briefly* hosted a commercial site on CIHost, based on the strong recommendations by various rating sites. They were WRONG. I had serious performance problems, configuration issues, problems with domain name transfers, and virtually no response from tech support.
The last straw, though, was when i emailed them about a Y2K bug in a Perl-based online discussion group CGI they provide, and never even got an acknowledgement. Fuck that. I switched to Hurricane Electric (he.net), and they've been terrific.
Oh, i'm sure you'll see plenty of that Y2K bug at Perl-driven sites now, and in some C programs too. The symptom is that this year is now "100", not 2000. To understand why, grab K&R, look up , study how years are represented in struct tm, and consider the implications of not using strftime() to print dates. Perl doesn't have strftime(), which is why the bug is more prevalent there. But lots of naive C programmers don't learn their libraries, and thus reinvent wheels poorly.
And i've now seen this bug on at least one bbs since the Y2K rollover, and it according to a friend it has completely disabled the old telnet-driven Delphi interface.
---
120
chars is barely sufficient
Hand me that airplane glue and I'll tell you another story.
They've had these neato, expensive billboards plugging their dialup services throughout the Dallas/Fort Worth area. I've been curious about them- now I know to not reccomend or eval it for anyone...
I am not merely a "consumer" or a "taxpayer". I am a Citizen of the State of Texas
I could not justify my existence if I were a turkey farmer. Would I terminate myself? Undoubtably, yes.
Well... Just being devils advocate here... but since we dont know their internal routing structure, it IS possible for these to be on different "networks"...
Of course, that depends on your definition of a "network"...
[personally for me, a separate network is a machine on a network with a different ASN. For most, a different network may be as simple as being on a different hub with a different port on a router]
--
Time is on my side
<PLUG>
I now work for Vener Net Inc, a hosting company located right outside of the Twin Cities area of MN. All of our machines run FreeBSD-STABLE (the latest incarnation of which happens to be 3.4 right now), and all of them are Dual pIII systems (MHz ranges from 450 to 550) w/ 512mb of RAM (with a few exceptions) and 18GB+ of disks in RAID5 (hardware RAID5 driven by DPT PM3334UW cards). We run several webservers, and we put no more than 254 customers on any one box to ensure that all customers have ample resources available should their site have a traffic spike (it may sound like a lot of customers per box, but most hosting companies put close to a thousand on plain pentium classic boxes). We offer all of the essentials, Perl 5.005, PHP 3.0.12, mod_ssl, mod_rewrite, Frontpage 2000 (ICK!), anonymous FTP accounts, account control panels, etc.
Unlike many webhosting providers, we don't claim to have our own backbone connections. We concentrate on webhosting, and we co-locate our servers in datacenters where they enjoy Ethernet connections right to the ISP (I'll gladly give out hostnames of our servers to traceroute to, but I'm not gonna give them out here for security reasons). The ISPs are selected with care (I always ask myself if I would choose the company to host my own server if I had one), and all of them enjoy multimegabit connections to at least 3 major carriers (I won't say OC3 because not all of them are, while their aggregate capacity is close to or above OC3 speeds, we don't ever want to be accused of dishonesty). It is with confidence that I can say we are one of the best hosting provider available on the market (I could not always say that about the places I have worked in the past).
If anyone has any questions about anything (server configs, names of upstream providers, etc.), please feel free to Email me at the address in the signature (minus the nospam's), and I will answer your question to the very best of my ability.
</PLUG>
-R
So your site is going to be down ~110 hours during the course of a year. Bout 4 1/2 days. They're boasting about that? I wouldn't, especially if they offer e-commerce hosting.
--
Anyone who doesn't keep their own backup of any data hosted on someone else's computer deserves to lose it... Common sense, people...
They are good. (Linux/PHP3/CGI/SSI/mySQL/JAVA)
Although the site are located in Sweden...
Thomas
Mundus Vult Decipi
From doing a quick whois on their domain i found this:
NS.CIHOST.COM 216.221.162.81
NS2.CIHOST.COM 216.221.162.111
Could really a large web hosting company do this mistake ?
You should ALWAYS have atleast one secondary nameserver at a different network, preferably at a location far away, even if you are multi homed.
It is *not* too late. There might be limitations on time and money set by the law, but credit card companies are like rabid dogs when it comes to fraudulent usage of a credit account.
I have never heard of a credit card company turning up the opportunity to make life hell for anyone using a credit card fraudulently.
My advice is to call the credit card company. I bet they will work with you and fix the problem quickly.
If tits were wings it'd be flying around.
i don't understand what the big deal is. it's just a nameserver, and it isn't very hard to run one. at the isp i used to work for, we ran nameservice for hundreds of domains on a 486 66, and it's still running at more than 700 days of uptime.
sigh,
damon
Well, that should be prety clear. If you need to be 24/7 then you need to have redundancy... Even if one of the boxes doent fallover for some reason, there are always upgrade related outages and what not.
This NOT how you deal with errors that are billed to the credit card.
As soon as you discover a billing error, you contact the merchant. You report the problem to them, and you log the name and the time of everyone you spoke with. 48 hours later, call your credit card company, and find out if they issued a credit to your account. If not, call the merchant again, and repeat your request.
If 48 hours later there's still no credit, you write your credit card company, informing them that the charge is in dispute, attach your supporting information, and they will remove the charges for you, and charge it back to the merchant.
It's probably too late now, 9 months later, but this is what you should do next time.
--
ok, i just spent a half hour writing up a post and realized i suck at marketing
:)
:)
my opinion about pegasus is slightly biased since i'm the head linux goon there, so i won't give you a load of marketing bull...but i will dole out some blatant self-promotion
we're mainly a unix operation, our main machines are sun enterprise-class ultrasparc boxen running solaris
our network is connected to the world via 14 ds3 lines
we're _all_ geeks, even the poor NT guys (yes, we support NT and no, we don't particularly like it) and we're anal about uptime, security, and network speed.
for some sites that we host, check out www.ecards.org www.technimentals.com and, of course, our page at www.pwebtech.com
on a more personal note, i've never worked for a better company than this...it's the kind of company where the owner, our boss, wigs out and buys himself and the entire tech department voodoo3 cards so we can kick the crap out of each other playing Unreal Tournament after hours (the new cards were a necessity since we all, even the company owner, run linux on our office workstations, the linux UT binaries are 3dfx-only, and we weren't about to insult perfectly good linux boxen by installing windows on them)
if anyone wants more info on our hosting or our systems give me a hollar at unixtech@pwebtech.com for our main unix tech email or dave@pwebtech.com for my personal mailbox
-dk
-dk
Dream with the feathers of angels stuffed beneath your head.
I host with www.he.net. They've been really awesome, they're speed is great, and they have really good tech folks. Be warned, however, that it's not for the newbie. They don't like to hold hands, but then again that's why they're pricing is so reasonable. (At least it has been in my experience) You get a shell account, the servers run Linux/Apache, and they have mySQL databases, PHP, and all the extra bells and whistles.
:-)
Anyway, no, I don't work for them. But they're cool and so deserve some free publicity.
l8r
Sean
Hexy - a strategy game for iPhone/iPod Touch
I found them from an ad on Slashdot about 6 months ago... So I guess banners really do work sometimes. :-)
l8r
Sean
Hexy - a strategy game for iPhone/iPod Touch
99% uptime is like a day per quarter down. I'm sweating over taking a colo machine down for 13 minutes over the course of a quarter at 1:30 AM to add an additional mirroring drive (Yes I did get a phone call from the customer), so 99% uptime guarantees don't really mean that much, they're still within their guarantee if you take it over the course of the last year. They do sound like a bunch of fools though from the other articles.
I like music
I strongly recommend using a separate company to host your DNS. Sure, the company that hosts your website will through in DNS hosting for free, but if they are negligent or incompetent or unfortunate, your the one who will suffer. My web-server is hosted by one ISP but I use Easy DNS to manage my domain. There are many similar services out there too.
The bottom line is that you should have your website hosted by professionals who specialize in managing webservers, but your DNS should be hosted by professionals who specialize in managine DNS servers. The two are very different, and far too many admins take DNS management lightly.
my experience with CI-Host has been a nightmare from the first week. I have hosted 2 domains with them for roughly 3 months.
their tech support and their network is obviously a hacked together mess. it took them a month to actually get all 20 of our email addresses set up correctly. then for some reason the server hosting my websites and email got UNBEARABLY SLOW a month or so ago. (the traceroutes weren't even reaching the server sometimes)
so i bitched and bitched and bitched and they finally moved me to a less crowded server. (they tried to get me to stay on the server that wouldn't even load our site and wait for the network upgrade they supposedly did a few weekes ago. i said ABSOLUTELY NOT! so they moved it and guess what? the emails were screwed up again. oh gee... turns out you cant have 2 of the same email ids on the same server (example: dave@domain1.com prevents me from having dave@domain2.com) so you have to use redirects to make that work. of course their tech people couldn't set up the mailboxes and redirects correctly for me without much additional bitching.
so now i have nothing. my users have nothing. my boss is PISSED at me.
I dont give a flying fudgesicle about wether they lose any of my data or not. (oh thats real fucking reassuring that i will still have all my data from a backup 2 weeks ago when they botched the initial upgrade.) The real issue here is that my customers cant reach our site, or contact us via email. we are losing business because of this.
I am not happy with a free month of hosting. the $25 bucks a month i paid them for my site is INCONSEQUENTIAL compared to my lost business.
If you are a CI-Host customer, I would like to STRONGLY ENCOURAGE you to call or write your credit card company and dispute the charges for CI-Host services. I paid for mine with american express. American Express has an excellent reputation for protecting their customers.
and complain about the service. reference articles about these problems. drag it out as long as you possibly can
"Tension is the great integrity" -- R. Buckminster Fuller
Thinking about how often a friends company web pages have been updated (two years out of date). I wonder how many of their customers will realize this long outtage has happened. The other thing with Windows being so flakey I wonder how many people will think this is busisness as usual. I wonder...
I've got about 8 domains on Dreamhost for the last 9 months. I selected them from an advert I saw here on /.
Just want to pass along to you all that webservepro is on of the best webhosting companies around. what really got me is that They actualy answer the phone!. they run a linux based shop (not sure what distro), thier uptime is *really* good, and they have one hell of a tech support staff. check them out at http://webservepro.com/.
http://www.thailand.altaway.com/
I'm in Bangkok and I can get these guys on the phone. That's rather major.
They're hosting http://richlybangkok.com/ for us.
CGI, php, mySQL ect. ect. And, they did an upgrade couple months ago. 3 weeks notice. No problems. Fast setup and very responsive. mySQL was up within hours, Bangkok daylight so they have 24/7 tech people.
Small shop, it seems, Good!!
Just another perl hacker in Bangkok
The complaint I keep seeing over and over in this is that people can't recover their data. To this, the answer seems simple enough: for static content and scripts, always keep a local copy. For databases, etc., don't rely on the provider's advertised backups - mirror the data, preferably at least nightly, even if it means fighting your provider to get them to allow you access to those files. This is a job that can be easily performed by a script (though admittedly, depending on your data, it could get bandwidth-intensive).
As for other services (mail, DNS, etc.), my best advice is what's been offered before: don't put all your eggs in one basket. Sure, it costs more to have two or three different services for mail, DNS and web hosting, but it allows you a smoother transition should one provider suddenly prove unreliable.
A final word on this: in some cases in just makes better sense to host your own servers. I don't really think this option makes sense for high-volume web operations in small companies (I personally don't have the pocket money to shell out for an OC3), but in cases where you've got a pipe and an IP block anyway, it might just make good sense to set yourself up a mail server and a DNS, even if they're just fallbacks from what your hosting service provides. That way, when whatever MCSE they've hired as admin comes along and tries this new fdisk command he just learned on the primary DNS (apologies to all the MCSEs out there who actually know what they're doing), your operation still has a decent chance of surviving, even if it does take a speed hit for a while.
-Drayke
-Drayke
If all the world's a stage, it must have been an easy audition.
One small thing you can do to help in these situations is always make your email contact info for you domains be from a different domain. Then you can change nameservers even if your domain isn't currently resolving.
What started this whole mess was some "upgrades" that included new IP assignments for (as I understand it) all domains. My domains were working correctly for a day or two on the new IPs. My domains hosted there are now resolving... to the OLD IPs... and then nothing works. Lets hope they can get the new DNS correct. As said before, after 3 days of a non-functional web presence, it's not a lot of fun counting up the lost $$$
Australia would probably have around 1.5gbps of bandwidth coming in :P
Open Source. Closed Minds. We are Slashdot.
Nerds not so worried then when tens of thousands of sites get wiped from the net. Email gone as well. Slashdot shouldn't bother about that?
I thought you might appreciate this snippet from an email I received on Sunday from Christopher Faulkner CEO of CIHost.
I quote.
"Again, please accept my sincerest apologies for what took place and I can assure you it will not happen again!"
Less than 48 hours later all my sites went off the air again. They are still down.
I agree, pair.com moved their data center on December 6th and did a GREAT job with few problems.
They informed everyone in October, They had an ongoing update served from a different location to
keep everyone updated and in 2-4 hour intervals posted progress reports. Yes, they had problems with certain providers like Savvis for a while. but they kept everyone informed and replied to me personally when I pointed out the Savvis problem.
See: http://www.pair.com/Move/
I have found them to be very reliable for the past 3 years that I have used them. Highly Recommended.
A happy customer!
-Bob OConnor sdot@rocnet.com
I've been _very_ happy with the hosting at drak.net. I have 5 domains hosted there, and haven't had any issue that a quick email won't fix.
http://www.drak.net
At the time that I was searching, I heard from somebody else about CIHost, and what I saw on their site was too good to believe. I don't remember the numbers (and I can't hit their site to refresh my memory), but it was perhaps 300 MB of disk space and all the fixin's... you know, MySQL database, Real Server, shell account, multiple users, yada yada.... for less then I was paying at MindSpring.
They definitely looked like the right one, so I picked up the phone and gave them a call. You can talk to me about e-mail tech support 'til you're blue in the face. Even as an internet guy, I don't give a rat's ass. I'm pickin' up a phone when I need something, and you'd better be there to answer it and to give a hand.
Well, as I recall (I've kind of blocked it out), they didn't even answer the phone AT ALL the first couple of times I called. Oh yeah, I think I remember now... they had a "press 1 for sales, 2 full body shampoo, 3 for something else" menu. I pressed 1 and nobody answered. I finally gave up and used the other option, in hopes of getting SOMEBODY on the phone. Ah yes, the other option was billing. Big surprise that the people who collect the bucks were there to answer the phone. I reamed out some chick in billing and let her know that I expected somebody in sales to answer the damn phone. I don't remember much else, except that the sales person I finally spoke with had an attitude that I didn't agree with. I was asking him questions like, "How many people work at your company?" and things like that, because you never know about these web storefronts. He danced around my questions like he was REAL uncomfortable talking about things like that.
It was then that I decided that it didn't matter how good the deal was... I just didn't want to screw around with that. Especially the fact that there's no telephone tech support. That's one thing I'll give MindSpring, aside from the fact that the site has NEVER been down: They're tech support rocks... on the phone 24/7, and they'll talk to you for as long as it takes to resolve issues. They're great. Oh, and they raised our disk space up at about that same time, so we didn't need to move after all.
BTW, we have definitely outgrown virtual hosting and will be moving to Digital Nation, which happens to be where /. is hosted (although that wasn't the reason we chose it).
This current CIHost thing is sad as hell. It's quite obvious that they're lying and it's much worse than they're letting on. Any minor snag would have been fixed. Some dumbass lost probably lost serious quantities of data and they've been trying to figure out how to spin it ever since. All on top of trying to deal with the planned Y2K stuff. Sucks.
Oh, happy Y2K... it was actually FUN watching the 'round the world with Peter Jennings thing on ABC. Go figure.
Later,
RP
I figured their cisupport.com site would say something about the problem, but it wasn't responding. Guess you have to crawl before you can walk.
Hmmmmmmmmm.... good way to start 2000.
RP
I don't believe that news of a web hosting service like this one being down belongs on slashdot. If a web site is down, then we complain about it... but I for one do not feel that it is appropriate to warrent a post to slashdot about. It's not really news for nerds. nor does it really matter.
-b
I've has an account with them for over a year now. I can't say I've really had any problems getting through to CIHost. What they do to fix problems is a little different. About six months ago I decided to change my domain name. In the same process I parked the .Net and .org domains with them. How do you change a domain name at CIHost? Why blow away the old domain and recreate a blank one. Wipo, everything! I spent the next four months talking back and forth with supoort trying to set up the new domain. The first problem was that I could FTP to my .com but the only way I could see it was to http to my .org, and then you still couldn't see any graphics, just the html. So they belw away my domain and gave me a blank one again. Then I requested PHP setup. After a day I'd get an email saying that it had been done. I'd log in and go the my CGI-Bin. No PHP. After four or five times requesting PHP I finally got someone to hook me up by blowing away my domain and setting it up on another server. Anyhow, can anyone suggest a decent cheap or free hosting agent that supports full domain hosting, PHP, CGI, MySQL or PostgreSQL, unlimited bandwith and enough elbow room to grow..
I run a very old and tired server thats sitting of a T3 somewhere in KC (I've been told -- its been two years since I've seen the box) and its mirrored from time to time on two servers on big fast networks. Currenly its CQhost and Jumpline.
I've never had a problem with Jumpline but CQhost isn't great. They both insist on doing dns for me (which isn't going to happen, I've got 5 dns servers I control on 4 different networks). As a result of that mess, if they send me email it sits on their server where I never see it. These people all need a standard "web hosting only" package. I don't want there server sending back the name www.abnormal.com because I want to be able to tweek things to specifc hosts based on bandwidth and demand.
Why did I get the box in the first place? It because I'm better at running boxes in my sleep than most isps. My mail and news always works and I maintain full control... if one of the jokers goes down, I just take them out of my dns and find a new mirror if I need to. Its not like I get that much traffic I just like having access to more Internet bandwidth for my personal home page than the entire country of Australia.
I guess in the end, you've got to have two servers if you want to be 24x7.
She's most notable for her roles as Claudia on Party of Five and Penny in the recent film Lost in Space. She'll be appearing in two upcoming films, "Tart" and "Christmas with JD" in 2000.
For more information:
http://www.laceyonline.com/
http://www.laceyvibes.com/
http://www.lacey-chabert.com/
Anyone ever hear of them? They loose points from the get go in my book for spamming me.
Dear Casey Cady:
CommuniTech.Net is sending you this e-mail as a result of your
website, sarahandcasey.com, hosted by C|Host, being down for an
extended period of time. We know how important your website is
to you, and that is why we are sending you this e-mail offer.
Founded in April of 1997, CommuniTech.Net is top 25 rated web
hosting company by C|Net, a member of the Web Host Guild (whg.org),
a member of the Better Business Bureau On-line, and a Network
Solutions Gold Premier Partner. We currently host over 15,000
clients in over 100 countries worldwide.
We invite you to visit our website at http://www.communitech.net.
Or give us a call at 1-800-WEBHOST.
As your website is down right now, we would like to extend a special
offer to you if you choose CommuniTech.Net to provide you with the
reliability you deserve. If you sign-up with CommuniTech.Net by
January 5, 2000, we will not only waive our normal set-up fee
but we will also give you an additional free month of hosting. To
take advantage of this offer, simply visit
http://www.communitech.net/order/ and enter the special promotional
code: CIDOWN. If you sign-up by 9:00 pm Central Time, we will have
your account set-up the same day!
To see information about our pricing and features, you can go
directly to http://www.communitech.net/features/ and remember you will
get an additional free month on whichever service term you choose!
As your website is very important to you, we urge you to take advantage
of this offer so that you can avoid difficulties like this in the future.
Some of our complimentary features included with your account include:
- 350 Megabytes of web space
- Unlimited hits and data transfer
- 100 POP3 e-mail accounts with unlimited aliases and auto responders
- 25 Sub-domains and 25 Extra FTP Accounts
- Microsoft FrontPage 2000 server extensions support
- Perl/CGI, Miva (HTMLScript), Python, and PHP3
- Shell access using SSH (Secure Telnet)
- Unlimited Java Chat rooms (ConferenceRoom Chatrooms)
- Complete logs and statistics via HTTP-Analyze
- Triple redundant DS-3 Network
- Complete power back-up solutions via UPS and Diesel Generators
- mySQL Databases with web-interface
- Toll-free telephone support through 1-800-WEBHOST
- Daily server data back-ups
- 30 Day, unconditional money-back guarantee
- 99.5% Up-Time Guarantee with Price Freeze Guarantee
- The Personal Control Panel 3.0
- Unmatched reseller program
We know that C|Host offers you a 100% Satisfaction stating that they are
"committed to your satisfaction" and that "if for any reason you are not
completely satisfied with your web hosting solutions from CI Host, we will
gladly refund your monthly hosting fees, no questions asked."
We urge you to take them up on this offer and consider CommuniTech.Net for
your reliable web hosting needs. Unlike C|Host, we maintain our own network
and servers in-house. By having our servers on location rather than thousands
of miles away, we can avoid many of the problems that C|Host and others
frequently encounter.
Remember, enter our special promotional code "CIDOWN" to take advantage of
this limited time special offer. To learn more about our organization, consider
taking our company tour at http://www.communitech.net/about/tour/.
We look forward to providing you with the quality hosting services you deserve!
Best Regards,
CommuniTech.Net
--GnrcMan--
traceroute to sarahandcasey.com (209.164.77.91), 30 hops max, 40 byte packets
1 passepartout.web.us.uu.net (208.240.88.1) 0.753 ms 0.515 ms 0.430 ms
2 Serial1-1-1.GW2.DCA1.ALTER.NET (137.39.128.205) 2.017 ms 1.818 ms 1.541 ms
3 105.ATM2-0.XR2.DCA1.ALTER.NET (146.188.161.46) 1.366 ms 2.314 ms 1.921 ms
4 194.ATM1-0.TR2.DCA1.ALTER.NET (146.188.161.146) 1.487 ms 1.856 ms 1.716 ms
5 101.ATM6-0.TR2.CHI4.ALTER.NET (146.188.136.109) 29.039 ms 29.964 ms 30.332 ms
6 298.ATM7-0.XR2.CHI6.ALTER.NET (146.188.209.13) 34.001 ms 31.712 ms 29.723 ms
7 190.ATM8-0-0.GW2.CHI6.ALTER.NET (146.188.208.181) 30.852 ms 31.342 ms 23.331 ms
8 UU-ds3.axxs.net (157.130.101.114) 25.145 ms 24.841 ms 25.663 ms
9 CI-DS3-DFW.PROPAGATION.NET (216.71.87.10) 26.707 ms 25.542 ms 26.414 ms
10 CI-DS3-DFW.PROPAGATION.NET (216.71.87.10) 26.579 ms 26.466 ms 25.267 ms
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
--GnrcMan--
Nice screen shot with the year 19100. Of course your screen shot is the best I can get right now since they're down again (and taking my site down with them).
Webhosting Company: Crimson Networks, so that people don't have to put up with big company screw ups all the time. Given, everyone screws up and all companies great or small make big mistakes, but when you have a large company there is a certain extra lack of communication that can just ruin a customer's day. Someone cancels their site, or someone asks for changes to be made, etc, and for some reason they don't get accomplished as often as they should. Someone loses the backup tapes and everyone blames everyone else, instead of looking for them.
A small company that has a select few people working for them should always prove to have better communication amongst their workers and better all around service for their customers. I've dealt with plenty of big companies and how they treat the "little guy" is just plain wrong in many cases (I think getting a T1 installed from Bell Atlantic was the biggest headache I've ever had to deal).
I guess what I'm trying to say here is that small companies are usually better at getting things to work when things like this do go wrong. Communication is everything.
yes, the year 2000 is now reported back as being 100. But how is that a problem? You simply continue to add the 1900 to it, and voila! You have 2000.
Glenn
The Smrt way to trade CFDs on the ASX
I'm just a regular art-geek who's trying to put up a domain for his comic strip... and I've never had such rotten service from anything as I've had from CIHost. They've mis-billed me since the day I came to them. They didn't have my site, nor my virtual domain, set up in 24 hours. The service itself has been working, although it's not exactly being taxed by me, so that's no test.
The last time I talked to them, though, it was about billing. It seems they've been over-charging me for some items that, while I ordered at first, I cancelled in June.
I'm reasonable. I tried to do this online in June, and it didn't work. So I called them, they said since I'd had the options, I'd have to pay for them, but they'd be cancelled from now on. Fair enough.
Comes November. I'm looking at my bill - and I'm being charged $20 over what I should be. I called them again, and they told me that since I hadn't cancelled online, they had no proof that I'd cancelled it in June. I mentioned that I'd called, and they said that that was the wrong thing to do - to do it online. I mentioned that their on-line services hadn't worked, and lo and behold, they told me that *I* was in the wrong.
I'm probably leaving after this - so, the big question is, does anyone know of a good host, one that gives a reasonable deal, and is technologically sound? I'm not asking for a miracle, I hope... but I'm really frustrated. Any help is appreciated.
Doones
Whatever you do... don't read this.
As of 4:56PM EST, I able to send mail; it works for now. But I already talked to one person who sent me mail through my CIHost account, and when I logged in, there was no mail at all.
I would suspect that mail was getting lost, not bounced.
Whatever you do... don't read this.
In shopping for a new Web hoster yesterday at hostindex.com, I realized they no longer give you access to find ratings for anyone but their "top" services. (They used to)
Their top hosting meanwhile (including CIHost) are extremely heavy advertisers!
So, I put in my "poor" vote for CIHost, and won't trust hostindex.com any further than I can ping them.
Contrast this to the FACT that it's been at least 48 hours, and as the above indicates their problems are a lot bigger than the name servers.
There's not much doubt about where my little footsteps will be headed as soon as I can get my data: FAR AWAY FROM CIHOST!
I've been talking to the people at Cedant (http://www.cedant.com). I've not been able to find much info on them, but that which I find is quite positive. Their response to an email I sent asking some questions was lightning-fast. Hopefully someone else has some experience with them and can chime in (hint-hint-hint).
My motto has always been "If it's down for less than 30 minutes, blame it on the network!" ; )
*13* minutes and they noticed?!?! Wow.
If you were one of the people relying on one of the (supposedly) 30,000+ domains for email or a business, it would matter a lot. Speaking as someone who HAS been affected by the outage, this is most DEFINITELY a relevant place to post this information. CI certainly isn't sharing any information with us. We have to rely on the other members of the geek community to keep us up to date on what's really happening.
/. to pick this story up in hopes of finding out some additional info. I've learned a lot from it. This is why I read /. in the first place.
Personally I'd been waiting for
(I will now gently place myself back on the ground, returning from my perch high atop my soap box. Thank you.)
As of 5:30 PM EST
Okay, the nameservers are back, but.... they're pointing to the old ip addresses! Oh boy! So, now the addresses resolve, but you're pointed to a server that isn't there! WOOHOO!!!
Looks like someone had to restore from backup...
By now I'm sure most of you know that CI is back. They've posted a letter of apology at http://www.cihost.com/new_jan1_2000_faulkner.html most of which is just an attempt to make all of us ooh and aah over their shiny new datacenter. Here's the kicker - their "thank you" for stayin with CI is (quoting from the letter):
**As a small token of that gratitude and to show you our Data Center will out-perform any other, we would like to extend to you this offer: For as long as you remain a C I Host client, we will allow you to add additional domains, each receiving their own IP address, without having to pay any setup fee. Our same 12 hour guarantee will apply, and our same low monthly prices for our many feature-packed packages is available. The best part though is that there is no SETUP FEE for as many domains as you want to host with us. Let us show you what we can do for you and your business.**
HUH?!?! Let me get this straight - If I continue a relationship with you you'll give me free setup?!?! I can get that at 100 other places on the net. They need to either offer some free hosting or upgrade accounts to new plans for free; something tangible. This is silly, bordering on insulting.
It's been a fun 36 hours without the web site, mail, etc. I find myself running traceroute over and over (and over...) to see if the name servers are back up, but still nothing. The sites ARE still there, however. If you hit them via IP address they come up just fine. Of course, since CI changed all of the IP addresses about two weeks ago this is kinda difficult (thank you /var/log/messages!).
The biggest bummer is the lack of email. Otherwise, I can take it in stride... for now.
Rumour has it that CI will be giving people a free month of hosting for the inconvenience. Methinks they need to do a bit better than that or risk mass exodus.
This only goes to show that the best web hosting site is on your own computer.
and I have to admit, they're a pretty damn good hosting company. I was surprised to see them on Slashdot (first site I came to after getting my cable modem installed - download the news even quicker) so I figured I'd better toss in my 2 cents. I've had a few troubles in the past with accessing my webserver, but when I couldn't get my email yesterday I figured something was going on. I hate to see them get bad press - they've been pretty awesome with me. But I'd have to say that they're gonna need to hand out a few months of free hosting to make up for this, 'cause being down for a day and a half violates their "99.9% uptime, guaranteed!" bit... we shall see...
--
you must amputate to email me
i read all replies to my comments
I have my sites hosted on them and as of 1:00 PM (EST) yesterday (Thursday) they told me they had to rebuild the DNS servers on their side of the fence and was given a 3-4 hour ETA. For the # 4 rated web hosting company this does not bode well for them. ....Those must be Y2K hours ?
If you don't understand anything I post, please accept that I ate paste as a small boy...
Small consolation to those of us who lost countless visitors. The investigation of a better host begins Now !!!
The reason I went with cihost in the first place was because they were rated very high in the support category. But it has to make you wonder how objective those ratings are when all their adds are also displayed very prominently along side the supposedly objective ratings ?
When they changed their servers around about two weeks ago, they never sent any email saying what the IP had been changed to or any notification that any changes were to occur. Very frustrating indeed ! Goodbye cihost. I can't say I will miss you one damn bit.
If you don't understand anything I post, please accept that I ate paste as a small boy...
My experience shows that most of these Best Host and Top 10 lists are a sham. I've had trouble with every providor I've ever selected from these lists. What do the reviewers get for listing a site? There is too much crap and not enough good information on these ratings sites. Using stars as a rating system is good for resturants, but I want hard performance data. Until we start demanding better service contracts and agreements, we'll just have to deal with outages and unexpected changes in service.
Did I leave my keys here?
I became a customer of CI Host in July of 1998. Immediately after uploading my pages to their server, I started experiencing problems. My calls and emails to customer service were never answered promptly, so after 3 or 4 months I decided to switch providers.
As soon as CI Host found out I was switching, they deleted all my data, without further explanation. Attempts to recover data that I had not yet moved to my new provider were completely unsuccessful. I found out that their claims about having redundant systems and frequent backups were not true.
Anyway, I thought that was the end of my worst experience with a hosting provider. I closed my account with them, hoping to forget the whole thing. Two months later (February of 1999), CI Host charged my credit card as if I were still a customer. Once again, my many calls and emails were never answered. Finally, after I tried to reach the CEO several times, they admitted their mistake and issued a refund in May of 1999 (they even gave me a copy of the refund slip).
To my utter disbelief, the refund never reached my credit card company. To this date I'm still trying to get my money back. CI Host never answers my calls, and takes about a month and a half to answer any email I send them (my contact there is Edith "I'm not allowed to give you my last name").
After dealing with about 10 different hosting providers over the years, I found CI Host to be the worst ever. If you want to save yourself months of frustration, financial losses, fraudulent charges, etc.
DO NOT HOST WITH CI HOST!!!
io belive lacey chabert is that girl from the movie lost in space
It just amazes me that a provider as large as CIHost could let something like this happen. I run a web hosting operation nowhere near CIHost's size, but something like this just can't happen with proper planning. Besides the fact that DNS runs on a box with RAID, our zone files can be recreated from a twice-backed database in a matter of minutes. If we can do it, there's no reason an operation that size can't.
For those of you with CIHost, my condolences. I went through many, many providers before I finally got disgusted and decided to do it myself. There *are* decent web hosts; you just have to be careful. Too many will lie to you, and there's often no way to check their claims until it's too late. When you're shopping for a new host (as I hope a lot of you are) ask them *specific* questions about their backup methods and policies. Drill them to the smallest detail. (While CIHost may not have lost any user data, their backup policy for DNS was certainly VERY lacking.)
As mentioned in another comment, you *can* transfer your domains via FAX even if the administrative contact's e-mail isn't available - write me for help if you need it.
Good luck to all affected, and happy new year. (ha ha)
The only problem I've had with CI Host is that I get past due emails, then 2 hours later I get a "please ignore the previous past due notice" mail. They're supposed to be billing my credit card. Their "new and improved" billing system isn't all that they make it appear. I've only been a customer since 5/99, so I don't know how scary their old billing system was. *shudder*
FYI for all of you that use CI for NT hosting...they only have 1 (count 'em, O-N-E) NT tech support guy.
As of 1200pm 12/31, the dns for the box my domain is on ip back up. Another of their boxes I admin a site on is not up.
I've gone rooting around on the box my domain is on...I think a PII 400 running Linux 4.3 (or whatever version they're running) is not enough to handle the 70+ domains that are there (Comments?).
My experience with them will hopefully come to an end by February...I'll be able to host my domain through where I work.
I'm not running yet. I've had enough trouble with NSI lately.
Dracos
Looks like the Y2K bug hit them a few hours early, and they are dishing out a cover story about upgrades while they scramble to their mountain retreats! (giving themselves a head start to get away from angry customers and the collapse of civilization)
Forget about your domain, grab the cantines and shotguns!
I, to, have been screwed by CiHost. I am not running a business online, but of course all my email is now unretrievable. I watched in disbelief as I pinged them this morning: still "unknown host". What crap. I signed up with them because they seemed to offer the most "bang for the buck". I had gotten their name from one of those "top hosts" lists. The trouble is, where else do you look to find hosts? I tried asking on IRC, but got little help. I wish I had stayed with my old host, Burlee Networks. They just added Linux hosting. Can anyone with experience in this area please recommend a good Linux/Unix/BSD host? I plan on switching hosts ASAP. I think CiHost is going to lose a hell of a lot of business. This is ridiculous. This isn't the first time I've had trouble with them, either... Anyway, your thoughts on hosts are appreciated.
Their plans look pretty good... I am a disgruntled CIHost customer who will be switching. But, has anyone used these guys? Would you please share your experience? I would be curious to know if they are as good as they seem. Obviously, I misjudged CIHost, and don't want to make the same mistake twice.
I myself have tried to get on numerous host listing lists and be rated.. Unfortunately there reqirements often require 24 hour phone support, which a small web host like myself cannot afford. Also, many of the lists have a 'fee' associated with them... And I certainly don't believe in paying to be listed as a good service. Although I'm very small and have less than 100 domains hosted with me, I know most of my customers by first name, and there is no need for 24 hour tech support since the one or two tech support e-mails I get a week are taken care of promptly. I think the size of the hosting company should not be a determining factor in quality of the company.
SHAME ON WINTERSTORM!!!!!!!!!!!
Here's a link to the page he/she copied.
http://www.easydns.com/why.php3
bart
Bye-bye CIHost They have spammed me in the past no love lost for them I started up pine Kept on finding useless mail CIHost is site for spam Sent mail to abuse Got standard canned response back Do humans work there? I am laughing hard at the CIHost problem No more spam from them
Sick. Very sick. Exorcist sick. I kinda like it. But who is Lacey Chabert?
A servant of the grail
All that glitters is not gold,
"What is freedom of expression? Without the freedom to offend, it ceases to exist." Salman Rushdie
Ta very much mate.
"What is freedom of expression? Without the freedom to offend, it ceases to exist." Salman Rushdie
...
This sort of situation demonstrates that at least this one ISP and likley many others are not really E-business ready (as indeed are some businesses witness e-bay). People need to get with mainframe folks who build business continuity plans, change control systems etc. If one is running a business using a hosting service one has to start asking, questions and the rating services need to. 1. if your facility is out of order due to fire etc what is your backup scheme. 2. What are your processes to avoid ensure that any redundancy is maintained. 3. What kind of change control process do you have in place, and are changes reviewed indpendently before being implemented. 4. Do you have a reliablity engineering process in place? Of couse these cost money and one needs in making the decision of who to provide the service what the value of each is. All of these are in the nature of insurance, there is a risk and a premium that one can pay to minimize the risk. The business decision is what risks do you want to insure and what do you want to take. Big sites like the stock traders and folks like ups/fed ex have all this inplace because its essentail to the business. One needs to begin to expect the hosting companies to do the same, all be it that the cost will go up.
The customer service people are nice. The only thing I don't like is the lame-ish splash page on their web site..
Hidden Win2K Menu
test
Yes indeed.
About 6 months ago, I did some research into moving my 4 domains over to another server farm, and it looked like cihost was a really good deal. Almost too good to be true.
So, to test, I had one domain transferred, and a new account set up.
Two weeks after having done so, they still didn't have my SQL, Real, or DNS set up properly.
IMHO, they don't seem like a very competent group. Tech support was poor, and billing was worse.
I first noticed my site bombing around 3pm cst on Wednesday. I called at 4pm, the tech dude told me, "1 hour", I called at 8pm, then they had a recording saying "3 hours", then I called at 8am on Thursday and they had a recording that said "24 hours" then I called them last night to cancel my account, and they told me that I would have to call back after 9am. HA HA, yeah and I am supposed to get through during normal business hours huh? Worse thing is you can't even email them your flames because they are completely down even their mail server as far as I can tell. They have lost a new user of their service that is for sure (if I can ever get ahold of someone that will cancel my account for me). I have not had 1 good Host experience yet, but this one sure takes the cake. And they say that they have 24 hour customer service (yeah right). As far as their recorded message saying that they are redoing their DNS server, uh, since when does it take 3 days to redo a domain server, when you have thousands of users waiting to update their pages? Just my rave.
I host with http://networkshosting.com/ Their tech support is excellent. They run an UNIX only shop, using Linux, Solaris, Solaris x86. Their uptime has been excellent. They are multi-homed with a T3 connection. Check them out.
personally i've had one problem with cihost after another. if it's not billing, it's something else. and tech support are very unhelpful half the time. i've been wanting to move my site to another host, but the problem is my site showcases some bandwidth-hogging java applets i've created and uses over 20gb of bandwidth per month. and most web hosts won't host you if you use over 10gb/mo (sure some say "unlimited", but the fine print says 10gb/mo). cihost will simply charge extra for the extra bandwidth. does anyone know of any other inexpensive hosts that allow this much bandwidth?
I stopped payment on two of the 3 "special" accounts we just bought from CIhost like one day before they're "little make believe we're number 1" world fell apart. I put up with the absolutely unspeakable horror of their D.A. phone system and waited for my site to come back up along with all my email. As of 6:17 AM EST on Jan 03, 2000, the ####### are down again. This is what my good faith gets me for leaving one of the sites with them in the hopes that this was somehow a one time screw up. I mean #### happens right? Apparantly it happens to CIHOST weekly
CI Host's press releases try to make it sound like this has just been a minor glitch that happened just on December 29. Not at all. On December 13 I got email saying that they were upgrading my server on December 15. So, on the 15th I made no updates to my site, as instructed. Then on the 20th I could no longer log in. I opened a trouble ticket. By the following day I still could not get in. No response to my trouble ticket, so I escalated again. Several hours later I escalated yet again. No response. Meanwhile on the 21st they posted a message at their support site indicating that our access was disabled on that morning (24 hours after they had really disabled it) and that we had all been notified in advance. We had not.
After four days they finally completed the "upgrade'. Only then my sites loaded much slower than before, downloading email was incredibly slow, and FTP and Telnet connections were either imposible or frequently timed out. In addition, all of the data that users submitted to my sites during the Telnet/FTP lockout was gone. I issued more trouble tickets. None ever got a response, and in fact they were later all removed from the trouble ticket system.
Though DNS was clearly a factor in this latest diaster, which lasted from December 29 to just an hour or two ago, there was more than just DNS at play. Most of the time I could not reach my site by IP either. That indicates something more.
CI Host is now back up, and their opening screen lists today's date as "January 1, 19100". Goodbye, CI Host.
The natural expectation is that CIHost would offer us a free month (or maybe more) in hosting as an apology. They are offering no such thing - only no setup fee on any new accounts we open with them. Insane! They address problems with our current accounts by offering discounts when we do new biz with them - don't they realize how unlikely that is?
http://www.stern.nyu.edu/~ejs211
Today's outage makes it 7 days. 7/365= 2%!! 100% uptime minus 2% equals 98% uptime. So where's my guarentee now? I smell class action lawsuit. According to that cnet news article, CIhost serves up 48,000 domains. And assuming that all of them are using that monthly special thingy, they're revenues for the year are about $17.28 million. However add their corporate clients which listed McDonalds, GTE, and some other noteworthy companies, they're probably a $20 million company. I just hope these companies didn't run their databases on the websites during Y2K rollover weekend... It's critical that servers be up... (hehe... that's why I get paid to for Y2K)
Anyhow, I've already posted my rantings on my horrible expierience with CIHost earlier (search for my email - for some reason it posted anonymously, but I left my email in the message). I've already packed my bags and shipped off to simpletnet.com. I have another site that I run off of simplenet.com and 2 at 9netave.com (which is actually Concentric Networks... shhh... it's a secret!). Simplenet I like since they truely offer unlimited bandwidth (I get about 70 gigs of traffic a month!) and unlimmited webspace (trust me I got about 1.8 gigs there). The downside is they don't give you a lot of pop emails, but for 25 bucks a month, what could you ask for? 9netave, is limited, but offers a lot of pop emails. And being that it's Concentric Networks, you know it's not going down... What I like is that reseller program, where you can create all the domain names you want...
I'm sick of this BS with CI Host, and their phone lines are still off the hook... I've been trying to cancel my account since sat. and I can't do it by phone, email, or even online. I've sent faxes with a request that someone please call me to explain WTF is going on, and so I can pull the plug on my account. Anyhow, if anyone is filing a class action lawsuit, email me and consider me in... I might even pitch in some money (maybe a thousand or two) to cover legal costs...
-Eddie
at 48,000 domains (according to CNET) at $27 a pop that's a loss over a million and a half dollars...
-Eddie
http://www.stern.nyu.edu/~ejs211/cihost.htm
-Eddie
-Eddie
-Eddie
-Eddie
Haha... they finally fixed the Y2K glitch on their site... But I still have the screenshots of their y2k bugged site...
http://www.stern.nyu.edu/~ejs211
For those who missed the article on CNet, here's the link
http://news.cnet.com/news/0-1004-200-1510132.html? tag=st.ne.1004.thed.1004-200-1510132
Simpletnet should have my domain moved by today. I just hope cihost's lines are open so I can cancel. I wonder if I will get reinbursed.
They still give no sign to calm down people... No official statement. These people are screwed... Their attitude of the customer is always wrong is going to screw them over big time. I hope they go bankrupt because of their own evil ways.
-Eddie
Hello,
My name is Adam Curtis, I own the domain chiptesters.com, and have also been graciously SOL by CIHOST. I'm not sure how to take this exactly after all of the lies we have gone through so far, but I was told by the billing department (press 2 during the snide, sarcastic, evil sounding man's recording) that there would be reimbursements given, and upon being transferred to the customer service department I was told that "probably the entire month of December will be reimbursed".
Let's hope CIHOST actually pulls through this time...
My first Web host sucked (alabanza) so I put two sites on CI host about 5 weeks ago -- too late to take advantage of the 30-day money back guarantee. But I really wanted that free computer, dang it. Before I picked CI Host, I almost chose 9netavenue or aitcom. Does anyone have any experience with these or other hosts? It is such a pain in the ass to switch to a different host, but I can't afford to keep losing traffic because CI Host can't keep their sites up. If CI Host has any intelligent employees, they will bail along with all of the customers. Where is everyone else moving to?
sepia.propagation.net's telnet port is still working. it doesn't appear that any email from today is there, but all of last week is on the server. just telnet to...
:: http://code404.com/soc :: http://code404.com/synths :: http://code404.com/faq
sepia.propagation.net
and log in with your account name and password.
enjoy.
--
Stupid Octave Cat
Synth Pic Archive
Analog Synth FAQ
Stupid Octave Cat
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