heres how its going to go down
dell "thank you for calling dell my name is todd how can i help you"
customer "yeah i think my battery is dead"
dell "have you tried a system restore"
customer "what!? no?"
dell "well you need to do that if not it sounds like you need a new hard drive"
customer "how is that even remotely possible!?........fine send me the hard drive"
heres how its going to go down dell "thank you for calling dell my name is todd how can i help you" customer "yeah i think my battery is dead" dell "have you tried a system restore" customer "what!? no?" dell "well you need to do that if not it sounds like you need a new hard drive" customer "how is that even remotely possible!?........fine send me the hard drive"