Fifty years from now, desktop support will be a skilled trade, just like mechanics, plumbers, carpenters, and electricians. IT training will model the apprenticeship programs found in the traditional trades, and states will require licensure to practice computer support. Thousands (or millions) of help-desk workers will be represented by unions seeking to end unfair labor practices at major corporations or government institutions. The rest will become part of major contractors doing only computer work.
Fifty years from now, all the voodoo and black magic that allude and confuse "end-users" will continue to do so. But no one will consider doing their own IT (just like no one tries to build their own house). They'll just call someone else...just like they call a mechanic, plumber, carpenter, or electrician.
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Fifty years from now, desktop support will be a skilled trade, just like mechanics, plumbers, carpenters, and electricians. IT training will model the apprenticeship programs found in the traditional trades, and states will require licensure to practice computer support. Thousands (or millions) of help-desk workers will be represented by unions seeking to end unfair labor practices at major corporations or government institutions. The rest will become part of major contractors doing only computer work.
Fifty years from now, all the voodoo and black magic that allude and confuse "end-users" will continue to do so. But no one will consider doing their own IT (just like no one tries to build their own house). They'll just call someone else...just like they call a mechanic, plumber, carpenter, or electrician.