I don't think your even close to reality.
on
GameStop buys EB
·
· Score: 1
Why push "PreOrders" as you call them? We 'push' reservations for upcoming titles because it 1) saves us a ton of money on games that people say they they want, publishers hype like mad, and no one buys; 2)because it is a gaurenteed game for you on release day. It doesn't even cost you anything! $5 that goes to the price of the game anyway. Now, are some employees to pushy about it? Yea, there will always be those people.
Let me point something else out to you. Our stock on hand levels and initial shipments of games are based on # of reservations and popularity. Why didn't your EB/GS have enough of that title? Because of people like you who have to bitch about preorders.
Next: "then there's no reason not to buy your games at Wal-Mart." Here's a reason. When was the last time you could go and pick a game off the shelf at WM and have even a remote chance that any employee in that entire store had played the game, and was able to tell you if you'd like it based on other games you've played and liked? Not enough? How about the fact that both EB and GS have a price match policy?
Next: "they should have a return policy that doesn't violate the laws of most states." Now, I don't know much about the laws of the other 49 states in this country, but I do know that MY GS follows every law of my state, to the fullest of our ability. As far as our return polocies being unfair... How? You might be able to just bitch about it because we won't take that PC game you took home, burned, and now want 100% back. You open a new game, take it home, play it for 5 minutes and decide it's a shitty game. Did you even try to ask us if it was good? At least 80% of the time we'll know. It's what we're paid to know. And if we don't, buy the used copy that is a) cheaper and b) has a 7 day satisfaction full return.
As far as poor customer service goes, that's completly a personal opinion about that single, individual location. It does not reflect either anyone elses experiance in GS or EB nor does it mean that anyone of the 4k stores worldwide will have the same horrible service. To be quite honest, Go shop at WalMart. I'm happier w/o your $ in my till. Gives me more time to talk with the people who do want to come into my store and enjoy gameing.
Slashdot Mirror
Why push "PreOrders" as you call them?
We 'push' reservations for upcoming titles because it 1) saves us a ton of money on games that people say they they want, publishers hype like mad, and no one buys; 2)because it is a gaurenteed game for you on release day. It doesn't even cost you anything! $5 that goes to the price of the game anyway. Now, are some employees to pushy about it? Yea, there will always be those people.
Let me point something else out to you. Our stock on hand levels and initial shipments of games are based on # of reservations and popularity. Why didn't your EB/GS have enough of that title? Because of people like you who have to bitch about preorders.
Next: "then there's no reason not to buy your games at Wal-Mart."
Here's a reason. When was the last time you could go and pick a game off the shelf at WM and have even a remote chance that any employee in that entire store had played the game, and was able to tell you if you'd like it based on other games you've played and liked?
Not enough? How about the fact that both EB and GS have a price match policy?
Next: "they should have a return policy that doesn't violate the laws of most states."
Now, I don't know much about the laws of the other 49 states in this country, but I do know that MY GS follows every law of my state, to the fullest of our ability. As far as our return polocies being unfair... How? You might be able to just bitch about it because we won't take that PC game you took home, burned, and now want 100% back. You open a new game, take it home, play it for 5 minutes and decide it's a shitty game. Did you even try to ask us if it was good? At least 80% of the time we'll know. It's what we're paid to know. And if we don't, buy the used copy that is a) cheaper and b) has a 7 day satisfaction full return.
As far as poor customer service goes, that's completly a personal opinion about that single, individual location. It does not reflect either anyone elses experiance in GS or EB nor does it mean that anyone of the 4k stores worldwide will have the same horrible service. To be quite honest, Go shop at WalMart. I'm happier w/o your $ in my till. Gives me more time to talk with the people who do want to come into my store and enjoy gameing.