Many users have experienced drops in Instances and other parts of the game where they have played for a couple hours to get to the end only to be left empty handed when say, the end instance boss glitches or the instance servers go down. At this time you are unable to offer compensation for this in anyway whether it be monetary or an item nothing is given to the player. In a "non-e'world" compensation is given to the consumer for a faulty product (i.e. store credit or a refund) however in-game there is no compensation. When users are paying monthly for a game and the product fails on the server side, why is there no compensation?
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Many users have experienced drops in Instances and other parts of the game where they have played for a couple hours to get to the end only to be left empty handed when say, the end instance boss glitches or the instance servers go down. At this time you are unable to offer compensation for this in anyway whether it be monetary or an item nothing is given to the player. In a "non-e'world" compensation is given to the consumer for a faulty product (i.e. store credit or a refund) however in-game there is no compensation. When users are paying monthly for a game and the product fails on the server side, why is there no compensation?