Is Blizzard going to work on fixing the issues they are having with Gm's who either are too overworked and busy or too lazy or simply want to cause grief to players by accusing them of hacking or using 3rd party hacks in the game by mistake and then ban them from the game with no warning or apparent method of disputing it?
This is what happened to me. I came home from work one day to an email stating such. This was days after coming across the Wyvern bug and not knowing what to do at the time, tried riding it to another Flight point in the hopes that it would reset. I never made it of course. A friend told me that I needed to log off to get off the thing which I happily did. (If you have experienced this bug you know how it can make one sick to their stomach)
Now before anyone comes along with a reply accusing me of being a cheater and deserving it, I will let you know that after replying to the Gm email and being told basically I was out of luck and no further replies would be read and a 45 minute long distance call to tech support (42 minutes on hold 3 talking) I was given another email to plead my case to. The Bosses of the Gm's.
To make a long story short, I got my account back once someone who knew what they were doing could or cared to take a longer look at the incident and saw I was telling the truth.
Personally, I suspect that you are falling victim to your own popularity and do not have enough manpower to effectively do your jobs and hope this will be fixed by more employees and better training and hack detection software that doesn't lump victims of In-game bugs with people who are truly cheating.
But I suppose I am trying to ask what you actually plan to do to improve this rather than try to guess myself. If this happened to me, I can only guess how many other truly innocent people lost their accounts, wasted time and effort and some money (cost of game, monthly fee which was non-refundable) and did not prevail in getting their accounts back simply because they weren't as relentless in pleading their case politely as I was.
No idea. I have heard (read rumor but a likely one) that dsl could be here and running in no time. That the cables are laid but there is some sort of argument with SBC.
Thankfully there is a Co-op that has an excellent reputation but simply doesn't have this area for phone lines. (A friend 30 minutes away and even slightly further out has had dsl through them for years.)
They are bringing Wi-fi into this area now and are hopefully going to be servicing my area within a month or two. I am itching to tell SBC to take a hike.
I am also watching for "Stratellites"
http://www.sanswire.com/stratellites.htm
When these are put out you can expect broadband costs drop immensely through real competition.
That's what this really is about. The large telco's trying to stop a form of competition.
Talking about failure to see... Shotgun modems. I have 2 modems and 2 phone lines. Because the best connection I can get on a single line is around 21-25k. SBC refuses to do anything about it and since they are the only game in town...for now anyways.
Actually I saw municipal broadband as the government of those areas saying "well you aren't providing service, so we will provide it ourselves."
Do I agree that $50 a month is too much? yes. I realize you are just a step ahead of me. you have broadband and are now trying to get it cheaper. I'm still at the "I want broadband" level.
It's around $30 a phone line. $20 for the isp. I wasn't being an assinine troll but I will be now.
Because you are oh so priviledged to have broadband, you have forgotten that the charge for the phone line is and always has been SEPARATE from the charge for an account with an ISP!
My area is also not "Very" rural. I live 30 minutes out from Oklahoma city.
I have relatives in another state that live over an hour from any large city and they have DSL.
So try to think before you get angry. There are people out there that $50 a month isn't the important factor. It's that there is no broadband period.
The best phone service and internet service in this area is in fact a Co-op. Sadly I live just outside their area which makes anything beyond dialup impossible.
People even more rural than me have DSL and have had it for years.
The last time the SBC guy was at my house to patch the awful phone lines I asked him when DSL would make it here. His answer.."This side of never."
There is a bright light on the horizon..literally (blinking cell tower). This Co-op has started wi-fi services and is expected to be servicing my area in the next month or two.
I love this idea on the surface but one has to wonder..if all the unprofitable services are delegated to the government, then how is that servicing the taxpayer?
It seems to let the big corporations out of any responsibility they have. As I recall there was a bill years ago that benefitted the telcom's very much. But one part of the law was a requirement to service rural areas. They haven't met up to their end of the bargain, choosing only to service the extremely profitable area's.
Why isn't congress stopping this and asking the telco's and cable companies why they are complaining about an area that they have refused to service and why aren't they being punished for not meeting their obligations?
Oh wait. I already know why...
If they don't want to see municipal broadband..they should offer broadband in that area! To hell with the cost. $50 is cheap to me. For a decent dialup connection in this particular rural area it is costing $80! (Shotgun modem setup+2 phone lines) Thanks SBC for the horrible lines.
There is NO other option here yet. So those of you who complain about "expensive" broadband have no clue how good you have it.
I see municipal broadband as important. It will get the bells and large corporations to either do as promised and deliver broadband to rural areas, or watch revenue streams dwindle. (streams that meant nothing to them before this became an issue. They were happy to ignore people like me.)
The simple fact that free municipal broadband is even happening is because the large corporations haven't delivered this service. I am still on dialup because nothing else is available. (Starband does not count)
The lines here are so piss poor that I need to shotgun 2 modems just to reach the speed of one 56k modem. Thanks SBC. $80 a month for a standard dialup connection.
If this was truly about providing a service, then broadband would have already made it to rural areas like mine.
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Is Blizzard going to work on fixing the issues they are having with Gm's who either are too overworked and busy or too lazy or simply want to cause grief to players by accusing them of hacking or using 3rd party hacks in the game by mistake and then ban them from the game with no warning or apparent method of disputing it?
This is what happened to me. I came home from work one day to an email stating such. This was days after coming across the Wyvern bug and not knowing what to do at the time, tried riding it to another Flight point in the hopes that it would reset. I never made it of course. A friend told me that I needed to log off to get off the thing which I happily did. (If you have experienced this bug you know how it can make one sick to their stomach)
Now before anyone comes along with a reply accusing me of being a cheater and deserving it, I will let you know that after replying to the Gm email and being told basically I was out of luck and no further replies would be read and a 45 minute long distance call to tech support (42 minutes on hold 3 talking) I was given another email to plead my case to. The Bosses of the Gm's.
To make a long story short, I got my account back once someone who knew what they were doing could or cared to take a longer look at the incident and saw I was telling the truth.
Personally, I suspect that you are falling victim to your own popularity and do not have enough manpower to effectively do your jobs and hope this will be fixed by more employees and better training and hack detection software that doesn't lump victims of In-game bugs with people who are truly cheating.
But I suppose I am trying to ask what you actually plan to do to improve this rather than try to guess myself. If this happened to me, I can only guess how many other truly innocent people lost their accounts, wasted time and effort and some money (cost of game, monthly fee which was non-refundable) and did not prevail in getting their accounts back simply because they weren't as relentless in pleading their case politely as I was.
No idea. I have heard (read rumor but a likely one) that dsl could be here and running in no time. That the cables are laid but there is some sort of argument with SBC. Thankfully there is a Co-op that has an excellent reputation but simply doesn't have this area for phone lines. (A friend 30 minutes away and even slightly further out has had dsl through them for years.) They are bringing Wi-fi into this area now and are hopefully going to be servicing my area within a month or two. I am itching to tell SBC to take a hike. I am also watching for "Stratellites" http://www.sanswire.com/stratellites.htm When these are put out you can expect broadband costs drop immensely through real competition. That's what this really is about. The large telco's trying to stop a form of competition.
Talking about failure to see... Shotgun modems. I have 2 modems and 2 phone lines. Because the best connection I can get on a single line is around 21-25k. SBC refuses to do anything about it and since they are the only game in town...for now anyways. Actually I saw municipal broadband as the government of those areas saying "well you aren't providing service, so we will provide it ourselves." Do I agree that $50 a month is too much? yes. I realize you are just a step ahead of me. you have broadband and are now trying to get it cheaper. I'm still at the "I want broadband" level.
It's around $30 a phone line. $20 for the isp. I wasn't being an assinine troll but I will be now. Because you are oh so priviledged to have broadband, you have forgotten that the charge for the phone line is and always has been SEPARATE from the charge for an account with an ISP! My area is also not "Very" rural. I live 30 minutes out from Oklahoma city. I have relatives in another state that live over an hour from any large city and they have DSL. So try to think before you get angry. There are people out there that $50 a month isn't the important factor. It's that there is no broadband period.
The best phone service and internet service in this area is in fact a Co-op. Sadly I live just outside their area which makes anything beyond dialup impossible. People even more rural than me have DSL and have had it for years. The last time the SBC guy was at my house to patch the awful phone lines I asked him when DSL would make it here. His answer .."This side of never."
There is a bright light on the horizon..literally (blinking cell tower). This Co-op has started wi-fi services and is expected to be servicing my area in the next month or two.
I love this idea on the surface but one has to wonder..if all the unprofitable services are delegated to the government, then how is that servicing the taxpayer? It seems to let the big corporations out of any responsibility they have. As I recall there was a bill years ago that benefitted the telcom's very much. But one part of the law was a requirement to service rural areas. They haven't met up to their end of the bargain, choosing only to service the extremely profitable area's. Why isn't congress stopping this and asking the telco's and cable companies why they are complaining about an area that they have refused to service and why aren't they being punished for not meeting their obligations? Oh wait. I already know why...
If they don't want to see municipal broadband..they should offer broadband in that area! To hell with the cost. $50 is cheap to me. For a decent dialup connection in this particular rural area it is costing $80! (Shotgun modem setup+2 phone lines) Thanks SBC for the horrible lines. There is NO other option here yet. So those of you who complain about "expensive" broadband have no clue how good you have it.
I see municipal broadband as important. It will get the bells and large corporations to either do as promised and deliver broadband to rural areas, or watch revenue streams dwindle. (streams that meant nothing to them before this became an issue. They were happy to ignore people like me.) The simple fact that free municipal broadband is even happening is because the large corporations haven't delivered this service. I am still on dialup because nothing else is available. (Starband does not count) The lines here are so piss poor that I need to shotgun 2 modems just to reach the speed of one 56k modem. Thanks SBC. $80 a month for a standard dialup connection. If this was truly about providing a service, then broadband would have already made it to rural areas like mine.