The previous comment about getting a helpdesk system is the best way to go if you are lumped with the extra burden of these tasks, once you have collated the information as to how many little (and big) admin jobs need doing use this as ammunition to tell your boss that "its not going to work" especially if you can quantify this in terms of hours....or you can tell your boss to pay you the full salary x2 for an admin and programmer...good luck..:)
Did anyone else hear the OOOOOOOhhhhhhaaahh when Steve Jobs ran his finger over and unlocked the Iphone....Talk about easy to impress...(;-)
The previous comment about getting a helpdesk system is the best way to go if you are lumped with the extra burden of these tasks, once you have collated the information as to how many little (and big) admin jobs need doing use this as ammunition to tell your boss that "its not going to work" especially if you can quantify this in terms of hours....or you can tell your boss to pay you the full salary x2 for an admin and programmer...good luck..:)