I believe that all voluntary membership locations should do everything in there possibility to make cancellation easy. So many companies choose to make the process as complicated and tedious as possible to retain customers. My most recent debate was with LA Fitness. Why must we jump through all these hoops to cancel a gym membership? If I was going to the gym jumping through hoops might be easier... but since I wasn't using it, canceling it was my only option. Isn't it enough that they received my membership dues for over a year of use, when in fact I only actually used said membership facilities once? Why do they not have an online presence... maybe it's because I'm a Progressive Auto Insurance customer, but I do in fact demand more from a website of any organization I do business with, and first and foremost, Account Management MUST be part of this website.
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I believe that all voluntary membership locations should do everything in there possibility to make cancellation easy. So many companies choose to make the process as complicated and tedious as possible to retain customers. My most recent debate was with LA Fitness. Why must we jump through all these hoops to cancel a gym membership? If I was going to the gym jumping through hoops might be easier... but since I wasn't using it, canceling it was my only option. Isn't it enough that they received my membership dues for over a year of use, when in fact I only actually used said membership facilities once? Why do they not have an online presence... maybe it's because I'm a Progressive Auto Insurance customer, but I do in fact demand more from a website of any organization I do business with, and first and foremost, Account Management MUST be part of this website.