Hi. I am the guy who runs AITSUCKS.COM. I will be the first to admit, I am no technical expert, particulary when it comes to running a web server! I am a guy who enjoys designing web sites, primarily as a hobby. The fact that I have convinced a couple dozen companies to pay me to do so only allows me to spend more time on my "hobby."
That is what a reseller account is for. I shouldn't have to know why a hacker is entering my site. That is why I pay a company to help me - as a reseller of their product.
The point of the e-mail exchange regarding the hacker has nothing to do with pointing out that AIT was wrong when it came to the technical reasons someone was accessing my site. It had to do with the fact that their customer service reps did not take a hacker issue very seriously. My customer was losing money daily because of the hacker, and if you read the e-mail exchange, you will note that AIT did nothing to solve the problem until I starting buggging them on an hourly basis - two whole weeks after the problem started. I was trying to educate myself as to how the hacker might have been gaining access because AIT was not helping in any way.
Sure, I was dead wrong about how the hacker was getting into the site, I know that now. But again, that was not the point of the hacker e-mail exchange on my site. The point was that AIT customer service did NOTHING to help for over two weeks.
I am the guy who runs aitsucks.com. The only reason the link to the BBB is there is to show the number of complaints against AIT. They actually have 10 times the number of complaints of most web hosting companies (I have done the research myself.) Also, up until October of 2004, they had an unsatisfactory rating at BBB. Then, AIT became a member of the BBB and - miraculously - had a satisfactory rating. When the BBB removed their satisfactory rating in October of 2005, AIT canceled their BBB membership (notice that they are listed as "not a member.") Now they have a satisfactory rating again. I guess we can expect to see them renew their membership now.
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Hi. I am the guy who runs AITSUCKS.COM. I will be the first to admit, I am no technical expert, particulary when it comes to running a web server! I am a guy who enjoys designing web sites, primarily as a hobby. The fact that I have convinced a couple dozen companies to pay me to do so only allows me to spend more time on my "hobby." That is what a reseller account is for. I shouldn't have to know why a hacker is entering my site. That is why I pay a company to help me - as a reseller of their product. The point of the e-mail exchange regarding the hacker has nothing to do with pointing out that AIT was wrong when it came to the technical reasons someone was accessing my site. It had to do with the fact that their customer service reps did not take a hacker issue very seriously. My customer was losing money daily because of the hacker, and if you read the e-mail exchange, you will note that AIT did nothing to solve the problem until I starting buggging them on an hourly basis - two whole weeks after the problem started. I was trying to educate myself as to how the hacker might have been gaining access because AIT was not helping in any way. Sure, I was dead wrong about how the hacker was getting into the site, I know that now. But again, that was not the point of the hacker e-mail exchange on my site. The point was that AIT customer service did NOTHING to help for over two weeks.
I am the guy who runs aitsucks.com. The only reason the link to the BBB is there is to show the number of complaints against AIT. They actually have 10 times the number of complaints of most web hosting companies (I have done the research myself.) Also, up until October of 2004, they had an unsatisfactory rating at BBB. Then, AIT became a member of the BBB and - miraculously - had a satisfactory rating. When the BBB removed their satisfactory rating in October of 2005, AIT canceled their BBB membership (notice that they are listed as "not a member.") Now they have a satisfactory rating again. I guess we can expect to see them renew their membership now.