poor customer service hurts any profession. that's my answer to the question posed. i'll also add some perspective ( mine, albeit, but please consider ).
i'm a doctor and an IT professional. in both communities, customers are referred to using very insulting terminology. the IT insultatorium gets more press, but i think there are equal levels of cynicism and derogation.
i pose that acceptability of the behaviour might be a function of expectations. in medicine, consumerism is increasing and patients are becoming more informed about health issues, becoming better at achieving and maintaining better health. but fundamentally, there is no expectation by either patient or professional that a patient can accurately self-diagnose. and even less expectation that a patient self-treat.
technology users, however, are expected to self diagnose. why ? because THEY just pressed the button or clicked the icon THEMSELVES ! don't they know what they just did ? didn't they read the instructions ? can't they just undo what they just did ? etc. as well, since the user has the tools ( the computer they used to get into trouble in the first place ) to treat themselves, an IT professional might wonder why they don't just heal themselves, vs patients who might not have a million$ operating suite, xray machines, sterile equipment, medications, etc in their basements.
is it so difficult to create file system that doesn't fragment a harddrive as part of its normal operation?
i'd have much more respect for windows, any windows, if MS could just get that right.
university of IT in oshawa, on, canada: http://www.uoit.ca/
"ontario's only laptop-based university"
they just opened in last couple of years. don't think it's been around enough to figure out if 'laptops for all' is the best idea. maybe it is, maybe it isn't.
of note: its an INFORMATION TECHNOLOGY university. does this mean they respect technology more ? everybody's a geek so support requirements are lower ? they get special financial support from the gov for 'driving innovation in education' so they can subsidize laptops ?
anyway, worth watching to see if they keep it up, or switch to desktops, expand to my neighborhood or shut down completely.
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poor customer service hurts any profession. that's my answer to the question posed. i'll also add some perspective ( mine, albeit, but please consider ).
i'm a doctor and an IT professional. in both communities, customers are referred to using very insulting terminology. the IT insultatorium gets more press, but i think there are equal levels of cynicism and derogation.
i pose that acceptability of the behaviour might be a function of expectations. in medicine, consumerism is increasing and patients are becoming more informed about health issues, becoming better at achieving and maintaining better health. but fundamentally, there is no expectation by either patient or professional that a patient can accurately self-diagnose. and even less expectation that a patient self-treat.
technology users, however, are expected to self diagnose. why ? because THEY just pressed the button or clicked the icon THEMSELVES ! don't they know what they just did ? didn't they read the instructions ? can't they just undo what they just did ? etc. as well, since the user has the tools ( the computer they used to get into trouble in the first place ) to treat themselves, an IT professional might wonder why they don't just heal themselves, vs patients who might not have a million$ operating suite, xray machines, sterile equipment, medications, etc in their basements.
not saying it's right. but that's what i notice.
before reading ebooks, thought device price and availability of content were not right for me.
now i supplement paperbook reading with ebooks because device prices fell, content availability increased.
every tool has its use. i never envisioned that ebooks would replace paperbooks in my life. and they haven't. i use each where i need 'em.
is it so difficult to create file system that doesn't fragment a harddrive as part of its normal operation? i'd have much more respect for windows, any windows, if MS could just get that right.
university of IT in oshawa, on, canada: http://www.uoit.ca/ "ontario's only laptop-based university"
they just opened in last couple of years. don't think it's been around enough to figure out if 'laptops for all' is the best idea. maybe it is, maybe it isn't.
of note: its an INFORMATION TECHNOLOGY university. does this mean they respect technology more ? everybody's a geek so support requirements are lower ? they get special financial support from the gov for 'driving innovation in education' so they can subsidize laptops ?
anyway, worth watching to see if they keep it up, or switch to desktops, expand to my neighborhood or shut down completely.